Experience

• 

  Solectron

  Jan 1997 - Jan 2001

  Quality inspector (qa/qc/final test)

   Documented inspection results, and input data onto RMA logs on QAD.- Maintained safe and standardized work environment.- Followed procedures for inspection in order to ensure product meets guidelines.- Initiated non-conformance reports when product is not meeting expectations.- Collaborated with logistics, QA, and QC staff to receiving, inspection, and release of RMAs.

• 

  Flex

  Apr 2001 - May 2006

  Accounts payable specialist

  - Responsible for full-cycle AP and various HR duties- Managed 250+ vendor invoices daily - Paid vendor invoices by check, wire transfers, and credit card daily- Managed petty cash and expenses of 50 employees - Reconciled monthly bank statements - Entered weekly wire transfers and perform check deposits (50-75 on average)- Ensured every PO invoice has a packing slip and a signed PO.- Interfaced with Purchasing Agent and vendor for problem resolution.

• 

  Ultra diamonds

  May 2006 - Oct 2010

  Store manager

  - Hired and managed a team of 8 members - Increased sales from $750K to $1M at the end of 2006, reaching record breaking annual sales- Reached $1.2M in sales in 2007 and 2008- Set up customer accounts daily and 400+ yearly- Averaged 85 phone calls per for sales promotion and customer follow-up.- Ensured team members followed company policies and jewelry safety procedures.- Interpreted profit and loss statements- Maintained physical appearance of the store.- Controlled inventory using par level and produce guides.- Received, ensured, and inputted accurate deliveries.- Practiced employee awareness of safety and emergency procedures.- Resolved customer problems or complaints to prevent escalation. Show less

• 

  Kay jewelers

  Nov 2010 - May 2018

  Operations manager

  - Mentored sales associate, office assistant, and assistant managers.- Reached annual sales record of $3.2 million in 2017.- Trained employees using POS and using tablets to reach 2500+ clients.- Ensured employees provided good customer service by following up customers.- Reconcile quarterly inventory to check for shortage or surplus.- Set up new customer credit accounts daily and reached 500+ annually.- Promoted quarterly guest appreciation event by sending invitations to clients.- Hosted VIP events and reached record breaking sales of $150,000+ daily.- Conducted monthly meetings to reflect and encourage open communication.- Sales and inventory management.- Employee staffing, training, and development.- Customer service leadership.- Executed action plans for operational and service improvement. Show less

• 

  Bumblebee home services group inc.

  Jan 2018 - Sept 2020

  Customer service representative

  - Handle customer inquiries, and relay information to managers for construction sites- Data entry for orders- Physical office responsibilities- Materials ordering and organization

• 

  Shane co.

  Sept 2020 - now

  Sales manager