Experience

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  Southern pharmacy services

  May 2010 - Apr 2012

  Information technology support assistant

  -Hardware support: Installation of network equipment, setup desktops/laptops, repairing computer equipment, troubleshooting issues with pharmaceutical computer systems.-Server maintenance: Data backup server maintenance, client and drug database maintenance, Active Directory setup and rollout.-Software support: Creation of installation scripts to streamline tasks and setup, troubleshooting and diagnosing OS issues, network diagnostics.

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  Staples

  Jun 2012 - Jan 2014

  Easytech sales associate

  -General retail duties: Cashiering, customer service, inventory, cleaning, sales.-EasyTech specific: Computer diagnostic and repair, virus removal, OS reinstallations, client communications, phone setup, software installations, data backup, data recovery.

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  Lenoir community college

  Aug 2016 - Jul 2017

  Mis department student worker

  -Hardware support: Installation of network equipment, setup desktops/laptops, repairing computer equipment, installation of education technologies, AV systems support, troubleshooting-Some group policy management-Software support: Creation of installation scripts to streamline tasks and setup, troubleshooting and diagnosing OS issues, creation and cloning of computer images, working with ticketing systems, network diagnostics.

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  University of north carolina wilmington

  Jan 2018 - Jan 2021

  Worked with students to explore Japanese media in an educational way. Would keep a presence on campus as a representative of the club most days to discuss ideas for the club with members and also work on events. Managed the social media and moderated the club chat room.Was a organizer for Nerdfest, a convention ran by students for students, on campus at UNCW that saw 300 attendees. Included working with other clubs and student organizations, acquiring funding, marketing, and running individual booths at the event itself. Show less

  • UNCW TAC Student Worker

    Mar 2020 - Jan 2021

  • UNCW Anime Club President

    Jan 2018 - Dec 2020
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  Markraft cabinets

  May 2021 - Jan 2024

  It systems and erp admin

  Working to provide support to 150+ remote and in office employees through Active Directory, Microsoft 365 Admin Center, and various hardware/software systems.Management and development of ERP/CRM system and working with internal team to develop processes to make sure our employees had the tools and knowledge they needed.Development of SQL queries, reports, automated jobs, and stored procedures within SSMS and Microsoft Report Builder. Development of tools to assist workflow within Markraft.Examples: Quote parser and formatter to allow importing from 2020 Design Live into Ufactory ERP, 2020 Design Live catalog manager to supplement included program with 2020 Design, automating tasks for data cleanup during multicompany data integration. Managing projects related to outfitting multiple new office spaces for network connectivity, working with providers to add cell phone signal boosters, acquiring new software suites, and auditing equipment for future migrations.Work with a team of nationwide IT representatives across 23 companies under our parent company Artisan Design Group. Show less

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  Ncino, inc.

  Jan 2024 - now

  Associate data support engineer

  Data Support Engineer working with financial institutions to provide support in the ETL process between nCino BOS and bank core software. Troubleshooting, maintenance, enabling admins through learning, and help team members while learning from them as well.