Experience

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  Phumulani lodge

  Jan 2006 - Nov 2007

  Barman and events coordination assistant

  - Assist Events Coordinator with any requirements- Manage the bar and handling of drinks- Work with a big team in ensuring smooth and proper serving procedures.

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  Revamp it limited

  Nov 2007 - Jun 2010

  It and office administrator

  - Researching and Installing a fully functional network infrastructure- Configuring and Managing personnel devices under company IT policies- IT Management, Maintenance and Up scaling.- Payroll, administration and accounting.

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  Gijima

  Jun 2010 - Aug 2010

  Field service engineer

  - Onsite support and Installations for User devices and equipment.- Onsite Installations for Rack mounted Servers- Dispatched nationwide at a moment’s notice, to assist South African border posts.- Detailed troubleshooting of scanners, printers and terminal workstations

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  The project hub

  Sept 2010 - Sept 2011

  It support consultant

  - Installation, Configuration, Maintenance and Support for all End user equipment.- Installation, Configuration, Maintenance and Support for all Network Equipment.- Installation, Configuration, Maintenance and Support for all Server equipment.- In depth troubleshooting and support for Server and User applications.- Training users on good computer practices and new technologies.- Asset Management of Software Licenses and Device Serial Keys.

• 

  Techfusion (pty) ltd.

  Nov 2011 - Mar 2015

  It support engineer

  - Installation, Configuration, and in depth Support for End User Devices and Applications. (Microsoft Focused)- Installation, Configuration, and in depth Support for Network Devices and Equipment. (Mikrotik Focused)- Installation, Configuration, and in depth Support for Server Devices and Applications. (MS Server Focused)- Installation of physical copper twisted pair cabling, network access points and wireless access networks.- Maintaining and Supporting Company PBX Voice System and phones.- Help train new engineers on company procedures and methods.- Help support junior engineers in fault finding during support cases.- Asset Management of Software Licenses and Device Serial Keys.- Assistance with ensuring the smooth operation in planned festivals on an annual basis with on site presence and support. Show less

• 

  Vox telecom

  Mar 2015 - May 2016

  It technical engineer

  - Call Centre Environment as ADSL Technical Support.- Technical support for installed ADSL routers and Dial up connections. (Zyxel, Billion and Netscreen)- Technical Support for VRF-lite and site to site ipsec tunnels.- Help upskil new engineers and assist with complex support cases.

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  Vox telecom

  Aug 2016 - Sept 2020

  It advanced technical engineer

  - Configuration and in depth Support for both wired and wireless point to point and interconnect links.- Technical Troubleshooting with enterprise and broadband connectivity.- Fault finding in LAN, WAN and central breakout network utilizing VRF-lite.- Configuration, Maintenance and in depth Support for Billion, Cisco, Zyxel, Juniper, Mikrotik.- Configuration and Support for security Fortigate devices including fault finding, security changes and pentests.- Help for new engineers on acclimating and basic technical support training.- Advanced support with troubleshooting in cooperation with other departments.- Ticket Management, Assignment and Monitoring for Advanced team.- Documented and ongoing reporting and analysis of faults and trends. Show less

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  Arc international telecoms (pty) ltd

  Sept 2020 - now

  - Project management for New technical projects in the core and distribution environments.- Datacentre cabinet management, maintenance and access.- Assisting all new installs, configurations, maintenance and technical support in cooperation with sales, networking and security team.- Fault finding and analysis of trends and research and deployment into workarounds and permanent fixes.- Technical planning and on-boarding for new customers for on site and core environments.- Focus on Technical designs and configurations of Mikrotik Routers, Junipers & Cisco Switches and Fortigate Firewalls.- Research and deployments with several Fortinet Stack products and running research and development for new designs and planning.- Emergency Change Controls and Maintenance updates.- In House Process training for all Support, Networking, Security and Sales.- Working with all departments in fault finding and analysis to resolve any escalations and complex cases logged by customers.- Working concurrently as Technical Operations Manager Show less - Working with Technical Head to ensure smooth operation in all technical environments.- Ensuring smooth operations for the Support/Noc, Networking & Security Teams.- Technical planning and on-boarding for new customers for all technical environments.- Datacentre cabinet management, maintenance and access.- Fault finding and analysis of trends and research and deployment into workarounds and permanent fixes.- Core Network and Security design, planning and maintenance.- Focus on Mikrotik, Junipers & Cisco Switches and Fortinet products.- Research and deployments with several Fortinet Stack products and running research and development for new designs and planning.- In House Process training for all Support, Networking & Security.- Working with all departments in fault finding and analysis to resolve any escalations and complex cases logged by customers.- Assisting Network & Security team with Key Performance Indicators and help to improve.- Working with other teams to run quarterly research and development projects for improvement and upgrade planning. Show less - Ensuring smooth operations for the Support/Noc team.- Designing, enforcing and ensuring good shifts, schedules and training.- Assisting support team with Key Performance Indicators and help to improve.- Assisting with support escalations and complex troubleshooting cases and assisting with matching customer expectations.- Working with other teams to run quarterly research and development projects for improvement and upgrade planning.- Datacentre cabinet management, maintenance and access.- Problems, incidents and reporting on a monthly basis to analyze trends and find full solutions.- Working with Security and Voice departments to ensure all platforms remain available, and online and to assist with fault finding in cases of outages.- In House Process training for all Support, Networking and Sales.- Working with all departments in fault finding and analysis to resolve any escalations and complex cases logged by customers.- Asset tracking and stock management- Working concurrently as Core Network Engineer Show less - Project management for new technical projects- Handling all new installs, configurations, maintenance and technical support in cooperation with sales and core team.- Fault finding and analysis of trends and research and deployment into workarounds and permanent fixes.- Technical planning and on-boarding for new customers.- Focus on Technical designs and configurations of Mikrotik Routers, Junipers & Cisco Switches and Fortigate Firewalls.- Emergency Change Controls and Maintenance updates.- In House Process training for all Support Engineers and Sales agents- Working with all departments in fault finding and analysis to resolve any issues logged by customers. Show less

  • Core NetSec Engineer

    Jun 2021 - now

  • Technical & NetSec Team Leader

    Jun 2023 - Jun 2024

  • Support Manager

    Jul 2021 - May 2023

  • Network Engineer

    Sept 2020 - Jun 2021