Experience

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  Allianz australia limited

  Jan 1999 - Jan 2009

  Conducted audits and quality checking to ensure guidelines were adhered to. Handled complex claims and liaised with all stakeholders involved to obtain a return to work outcome.Managed complaints from internal and external customers. Liaised with WorkCover regarding complaints. Ensured the team met their team and business targets by mentoring and training case managers. Managed the team as a 2IC to the team leader, this included conducting PRPs with team members, performance appraisals, taking initiative with team projects etc. Instructing panel solicitors on complex litigated matters including common law instructions. Show less Handled a large number of claims within a portfolio. Duties included customer service, client meetings, weekly reviews of claims, management of claims and decision-making. Promoted to senior case manager whereby management of claims continued with additional responsibilities of mentoring and training team members, leading team projects. Monitoring and managing performance on an individual and team basis. Implementing and monitoring both Allianz and WorkCover service standards ensuring a high level of customer service was maintained with all key stakeholders including rehabilitation, medical & legal professions. Show less

  • Workers Compensation Technical Specialist

    Jan 2005 - Jan 2009

  • Workers Compensation Claims Manager and Senior Claims Manager

    Jan 1999 - Jan 2005
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  Allianz insurance

  Jun 2009 - Jan 2011

  Workers compensation team leader

  Lead a team of Case Managers to provide superior claims & injury management service to ensure we meet contract obligations & key stakeholder expectations by driving team engagement and development. Managing the key business relationships and standards to drive their expectations and achieve Allianz’s desired outcomes and objectives. Maintaining customer service excellence by monitoring daily interaction at all levels within team to ensure continuity of workflow and that communications to all key stakeholders is current and informative. Ensuring effective claims management in order to maximise remuneration by working closely with employers and support areas, to achieve targeted KPI fee incentives and return to work outcomes. Show less

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  Allianz insurance

  Oct 2011 - Dec 2017

  Business improvement manager

  This role is strategic and requires ‎a focus on continuous improvement, leveraging technology and excellence in ‎performance management.‎ Entails a formal review of current day to day processes and team structure of identified operations teams to be conducted and the implementation of agreed changes with the view to ensure all business remuneration timeframes and targets are achieved. Also act as a 2IC to the Manager Claims Operations. Oversee to two cost centres to achieve the highest level of ‎customer service, low cost and positive business outcomes, consistent with ‎the Vision of NSW Workers’ Compensation. Show less

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  Bankstown united football club

  Jan 2014 - Jan 2022

  Ffa/afc accredited football coach

  Football coach to the following age groups:- 2015 U9s Assistant Coach - 2016 U9s Head Coach- 2017 U10s Head CoachPromote the FFA Curriculum and BUFC football plan to players, coaches and parents. Obtained FFA/AFC Youth C license. Utilise FFA curriculum and previous playing experience to assist young players with their football development.

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  Allianz

  Dec 2017 - now

  Project officer

  Oversee the delivery of major divisional and business unit projects in support of the Underwritten Workers Compensation business division, including enhancements to and performance monitoring of our customer and distribution partner offerings. Support the project governance and implementation of key projects and initiatives whilst coordinating key activities and stakeholders to meet key project deliverables.