Experience

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  Ibm

  Feb 2009 - Mar 2011

  Mainframe operator

  - Responsible for monitoring, detecting, and handling reported mainframe issues for international customers, performing first diagnosis and transferring to correct support teams, escalating and keeping customers informed of progress.-Performing system changes and keeping documentation updated.

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  Livraria cultura s.a

  Apr 2011 - Sept 2011

  Sales clerk

  - Customer support at the store and online/by the telephone- Elaborating estimates and purchasing lists- Keep the store oorganized

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  Bt global services

  Aug 2011 - Sept 2013

  Network support analyst

  - Responsible for detecting and handling reported network issues for international customers, performing first diagnosis and transferring to correct support teams, escalating and keeping customers informed of progress.

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  Bosch

  Feb 2014 - Dec 2015

  Documentation intern

  - Responsible for analyzing and implementing modifications in engineering products documentation;- Processing documentation on SAP, analyzing engineering change requests and implementing change requests on SAP, keeping all product documents updated; Scheduling and coordinating meetings and workshops for the department.

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  Zaum language services

  Mar 2016 - Aug 2016

  Qa and reviewer

  - Responsible for translating/localizing and reviewing softwares and documentation from English to Portuguese, in many different areas, as Educational, Marketing, IT and Pharmaceutical/Medical.- Responsible for performing Quality Analysis of the translation jobs, both performed internally in the company, and from third parties.

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  Ibm

  Nov 2016 - Nov 2019

  Responsible for creating and treating problem records, respecting the customer service level agreement; providing analysis and root cause of incidents, elaborating action plans to avoid the re-occurrence of the same issue and providing a definitive solution for customer’s issues. Distribute the workload received by the Unix technical team, making sure all incidents and requests are being handled by priority; keep mailbox and queues organized. Focal point of contact for all the incidents, problems and changes related to Open Systems technical teams.

  • Problem Manager

    Dec 2018 - Nov 2019

  • Lead Dispatcher

    Jan 2018 - Dec 2018

  • Incident, Problem and Change Focal Point

    Nov 2016 - Dec 2018
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  Ptw

  Nov 2019 - Mar 2020

  Customer support professional
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  Ptw

  Oct 2020 - Oct 2024

  Localisation tester and project coordinator
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  Broadwick live

  Apr 2023 - Jul 2024

  Event support staff

  - Merch assistant at Printworks London - The Final SeasonResponsible for setting up the merch stand, organizing it, keeping track of stock and handling sells.Also acted as:- Info point - Cloakroom

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  Desertfest

  May 2023 - May 2023

  Merch assistant

  Merchandise rep for Desertfest London 2023Responsible for setting up and down the merch stand for several bands throughout the festival.Counting the items at the start and end of the day, keeping track of sales and stock, liaising with bands and festival management, and handling sells.

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  Live nation entertainment

  May 2023 - now

  Vip assistant

  Responsible for setting up the VIP area and welcoming clients when arriving at the event, wristband exchange and merch handling.

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  432 live

  Jun 2023 - now

  Box office
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  National merchandise

  Jun 2023 - Jul 2023

  Merch assistant
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  Bandstand merch

  Jun 2024 - now

  Merch assistant
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  National merchandise

  Sept 2024 - now

  Merch supervisor