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Randy Heinle

Randy heinle

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location of Randy HeinleCharlotte, North Carolina, United States
Phone number of Randy Heinle+91 xxxx xxxxx
Followers of Randy Heinle93 followers

  • Timeline

    Dec 2008 - Nov 2010

    Broker

    ERA Reeves Realty
    Nov 2010 - Oct 2014

    Case Management Team Manager

    Bank of America
    Current Company
    Oct 2014 - now

    Business Manager

    MetLife

  • About me

    Business Manager at MetLife

  • Education

    • Management and strategy institute

      -
      Six sigma black belt professional

      Six Sigma

    • Villinova university

      -
      Certifictes for essentials of project management and mastering project management

      Project Management

    • Northwestern college

      -
      Business administration

      Business Administration

  • Experience

    • Era reeves realty

      Dec 2008 - Nov 2010
      Broker

      Real estate broker in North and South Carolina

    • Bank of america

      Nov 2010 - Oct 2014

      Manage team of customer relationship managers (CRMs), each serving as a single point of customer contact in resolving bankruptcy, litigation, and mediation status borrowers for loan modification or liquidation. Personally render decisions at highest point. Train new hires. Conducted one-on-one, small- and large-group training sessions. Also, coached associates individually. Developed scripts with “talking points” to ensure accuracy, and compliance to federal and BOA guidelines.

      • Case Management Team Manager

        May 2012 - Oct 2014

      • Proficiency Coach

        Nov 2010 - May 2012

    • Metlife

      Oct 2014 - now
      Business manager

      Currently managing call centers for servicing Annuities in Charlotte NC and West Des Moines IA

  • Licenses & Certifications

    • Six sigma black belt

      Oct 2014