Experience

• 

  Cyber infrastructure

  Jun 2017 - now

  Business analyst

  ● Improve business process, technology, and development of new solutions to drive more leads, and ensured process improvement resulted in reduced process cost and enhanced quality.● Elicit requirements through Joint Application Development (JAD), interviews, questionnaires by working with stakeholders to define and document customer requirements and translate business requirements to detailed user functional, and system requirements.● Collaborate with business users to define scope, clarify Functional and Non-functional requirements to translate them into application and operational requirements.● Translate stakeholder requirements into different tangible deliverables such as functional specifications, user stories, use cases, use case diagrams, workflow diagrams, data model diagrams, mock-ups, and activity diagrams.● Collaborate with developers and testers to ensure deliverables meets the client’s performance needs and expectation.● Assist in developing test plans, test cases and performing user acceptance testing (UAT).● Develop user stories, acceptance criteria, assist product owner with managing and prioritizing Sprint backlog, planning releases; while seeing project from inception to completion using the Agile/Scrum and waterfall development methodologies.● Assist the scrum team to create the project deliverables agreed upon for the sprint and regularly updated the scrum board and impediment log.● Administer Requirement change Request process (RCR) and Software Change Request (SCR) for effectively managing all software change requests.● Provide end user support, leadership, and team collaboration, create training materials, and provide post-implementation user support for software launch.● Develop and enhanced skills and abilities of interns within enterprise operations team through effective mentorship ● Determine tradeoffs between usability and performance needs and foster technical vision via collaboration of developers and subject matter experts. Show less