Experience

• 

  Ifac ireland

  Feb 1988 - Feb 1991

  Software developer

  My role as a developer involved maintaining the existing vended system and the development of the Accounts and Internal Control Systems. All software was written in VAX Basic and Cobol hosted on DEC VAX architecture. IFAC operated a software bureau service for the IFA (Irish Farmers Association) and through this I became solely responsible for the IFA Membership System.

• 

  Ing barings

  Feb 1991 - Apr 2005

  Senior software developer

  Senior developer on QFAS TA Fund Administration application taking business requests through all stages of SDLC. This involved software development for a diverse range of stakeholders which included internal partners, 3rd party financial clients and the regulatory authorities. The QFAS application was written in InterSystems Mumps/Caché hosted on a DEC VAX infrastructure.

• 

  Northern trust

  Apr 2005 - Jun 2020

  Service Delivery specialist responsible for the project environments of the MultiFonds Global Investor(MFGI) product. I was Technical Lead on two major upgrades of MFGI, moving from version 3.9 to 4.5 and 4.5 to 5.0. Both projects were delivered on schedule and within budget. I had specific responsibility for coordinating the IT infrastructure to host the application and integrating satellite applications. This involved working with global multi-disciplinary internal IT teams, business teams and the vendor. Key responsibilities:- Ensure reliable operation of the MFGI product project systems and services - Daily management and support of project environment IT Services including satellite applications - Change Management- Ensuring SLA's were met - Working with project teams and vendor in adding new functionality - Working with Client On-Boarding, Business Process Analyst (BPA) and Relationship Management teams- Weekly meetings with BPA and vendor teamsTechnology/Tool exposure:Oracle 10g, 11g, 12c RAC, ExadataMS server 2008, 2012 ; Unix, Red Hat linux: SQL, InterSystems Mumps/Caché ObjectScriptBMC Control-M, HP ALM (Application Lifecycle Managament) and Sitescope, IDM (Identity Management), ServiceNow Show less Managed a Helpdesk providing Incident and Change Management production support to over 200 partners across EMEA and US with responsibility for the QFAS TA Fund Administration application using ITIL Framework. This support also covered external clients. Key responsibilities:- Prioritising incidents and coordinating technical resources and business teams- Communicating with appropriate levels of business and IT management- Defining tickets for Software Development team where required- Translating business requests for enhancements to QFAS system- Ensuring daily SLA's were met- Change Management- Continual improvement in work practicesTechnology/Tool exposure:InterSystems Mumps/Caché ObjectScript, BMC Remedy ITSM, ServiceNow Show less

  • Technical Specialist / Service Delivery

    Jan 2014 - Jun 2020

  • Incident Management / ITSM

    Apr 2005 - Dec 2013
• 

  Health service executive

  Oct 2022 - now

  Service operations specialist

  IT Service Operations specialist in the HSE office of Technology and Transformation supporting the National Service Desk