Experience

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  Depaul university

  Sept 1999 - Jun 2000

  Periodicals page

  Assisted patrons in finding materials utilizing electronic catalogue. Kept journals and microfiche collections in order.

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  Steans center for community-based service learning, depaul university

  Aug 2000 - Aug 2001

  Student coordinator

  · Coordinated Service-learning Served as a liaison between students, non-profit organizations and faculty. · Gave public informational presentations.

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  Chicago public library

  Nov 2002 - Nov 2003

  Media page

  · Filed audio/visual collections. · Worked Circulation; checked out and returned materials, negotiated fines. · Worked Reference; helped patrons find materials.

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  Erie neighborhood house

  Dec 2003 - Sept 2005

  Civics/esl instructor

  · Taught civics/citizenship classes to adult immigrant students. · Created weekly lesson plans and developed curriculum. · Taught basic literacy skills

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  Association house of chicago

  Oct 2005 - Apr 2007

  Community health educator

  · Organized and presented workshops for Humboldt Park Community. · Prepared informational media and database on community health resources.Citizenship and

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  Chicago public library

  Mar 2008 - Feb 2010

  Librarian, children and young adult

  • Provided reference and readers advisory assistance for adults, teens and children• Designed and administered original and culturally relevant programming for adults, children, teens.• Presented bibliographic instruction and library tours on how to access library and community resources.• Established and maintained community outreach to public schools, Chicago Park District parks, local non-profits, businesses and other community-based partners.• Planned and implemented Summer Reading Program, reaching approximately 650 readers ages 2-18• Promoted library services and materials by creating displays and exhibits, publishing program calendars, and updating events on library website, created flyers• Assisted in grant proposals and implementation, wrote reports, and kept records of programming• Developed collection appropriate to the needs of the community by ordering, evaluating, and deselecting the Young Adult and Children’s collection• Recruited and managed 20+ library volunteers in socially engaged community service. Show less

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  Working hands legal clinic / workers' law office, pc

  Mar 2011 - Apr 2012

  Paralegal
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  Cleverbridge

  Apr 2013 - Oct 2015

  E-commerce customer support supervisor

  • Provided customer support over the phone and email • Responded to and resolved customer complaints• Managed daily work-flow by running reports and assigning resources and staff to relevant areas• Selected, interviewed, trained, mentored and evaluated staff.• Prepared and conducted continuing education trainings for staff • In charge of the SharePoint digital document library for the Customer Service Department• Supervised 20+ customer service representatives on a daily basis• Official Better Business Bureau (BBB) contact person for the entire company Show less

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  La grange public library

  Oct 2015 - Sept 2017

  Reference & programming librarian

  • Responsible for ordering half of all adult non-fiction & half of all adult fiction, including romance, science fiction & literary fiction.• Provided reference & readers’ advisory assistance including helping patrons access the catalog, online databases, microfilm and request materials through ILL using OCLC, and email reference.• Planned and presented 2-3 adult programs per month • Submitted monthly & annual reports on budgets and program attendance• Led successful book discussions both in and outside the library• Presented trainings and workshops to management team and to all staff at internal meetings• Promoted library programs and resources by creating displays, flyers and publishing events online • Coordinated the Adult Summer Reading Program, reaching approximately 100 readers • Member of the Patron Driven Acquisitions Committee• Member of the La Grange Public Library Strategic Plan Committee • Person in Charge on a regular basis Show less

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  Chicago public library

  Sept 2017 - now

  Public services librarian

  • Demonstrate leadership through committee work & special projects, such as co-chairing the Latinx Services Committee.• Contributor to the Library Journal – writing reviews and columns • As branch manager, coordinate with facilities, security & custodial staff.• Create content as a regular contributor to the Staff Picks CPL feature as well as for the national publication Library Reads.• Provide direct & comprehensive customer & reference service, assisting with information questions, readers’ advisory, computer assistance & circulation needs.• Present continuing education trainings for CPL staff, including ASID, Best of the Best, & Genre Studies.• Present at external events, like moderating for the Library Journal, Penguin Random & MacMillan book panels. • Contribute to a positive, professional & service-oriented culture. • Develop & administer programs like the long-running & successful Adult Book Discussion Books & Brews. • Represent the library at community meetings • Address patron concerns, resolving issues in a timely and courteous manner. • Market CPL collections, programs and services.• Supervise and mentor library pages and clerical staff.• Responsible for maintaining a collection designed to meet the needs of the community. • Responsible for monthly reports & recording program attendance.• Create monthly multi-media library displays.• Support and promote new technologies. • Utilize technologies and informational databases and train others (staff & patrons) to the same level. • Develop outreach and program plans and oversee, prepare and conduct implementation for the community in collaboration with other staff. • Maintain a safe and welcoming environment for patrons and staff.• Maintain professional development through meetings, workshops, training courses, and committees. • Assist with interviewing, onboarding, and training new staff. Show less