Experience

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  Unitedhealthcare

  Nov 2001 - Jan 2022

  Responsible for customer's total service experience with UnitedHealthcare (UHC) products and service. • Utilized broad insight, critical-thinking and motivational interviewing skills to diagnose, solve or prevent client issues.• Educated C-Suite, HR teams, and associates on health knowledge and empowered them with effective strategies to positively impact their population health and bottom line.• Co-created focused strategies with client and team tailored to a client’s culture for meaningful engagement to reach a desired outcome.• Assisted with retention and upselling of accounts through relationship building, industry knowledge, and client centered sales projection data.• Licensed in Health and Life Insurance for Ohio and Kentucky.• Received top ratings for consistent, efficient, accurate and professional work with presentations and communication skills, as well as first-time resolution. Voir moins • Managed key client accounts by providing personalized support and solutions.• Utilized strong problem-solving skills to address complex challenges and find innovative solutions.• Demonstrated effective communication with both clients and internal teams to ensure clarity and alignment.• Applied in-depth knowledge of the healthcare industry to drive informed decision-making and strategic planning.• Cultivated strong client relationships through attentive and proactive relationship management.• Provided consulting services to clients, offering expert advice and guidance on best practices. Voir moins • Provided expert consulting services to clients on a wide range of healthcare industry topics.• Analyzed large datasets to draw meaningful insights and recommendations for improving processes.• Delivered exceptional client services by addressing inquiries and resolving issues in a timely manner.• Demonstrated strong knowledge of the healthcare industry through research and ongoing education.• Managed customer relationships by ensuring their needs were met and expectations were exceeded.• Led account management activities to maintain strong client partnerships and drive customer satisfaction. Voir moins • Led a team of fifteen professionals to successfully manage appeals outcomes for the central and eastern regions, emphasizing collaboration and communication.• Solved complex issues and challenges by analyzing root causes and implementing strategic solutions.• Ensured quality assurance and state regulation standards were met through regular audits, process improvements and team trainings.• Resolved claims efficiently and accurately through team management to maintain high levels of customer satisfaction.• Processed appeals in a timely manner, demonstrating strong attention to detail and compliance with regulations.• Managed team performance through coaching, feedback, and goal setting for continuous improvement. Voir moins

  • Senior Field Account Manager

    Jan 2007 - Jan 2022

  • Platinum Account Manager for Brokers

    Oct 2004 - Jan 2007

  • Key Accounts, Senior Service Consultant

    Jan 2003 - Oct 2004

  • National Appeals Service Center Supervisor

    Nov 2001 - Jan 2003
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  Coaching toward serenity

  Mar 2022 - now

  Co-owner & national board-certified health and wellness coach

  As a coach at Coaching Toward Serenity, my aim is to guide individuals in identifying their current position in life and aligning it with their desired destination. I can help individuals achieve this by:• Utilizing motivational interviewing skills and personalized approach to foster positive change.• Using open-ended questions, active listening, and reflection, I empower individuals to tap into their intrinsic motivations for growth.• Guiding clients in assessing their energy, progress, and learning, allowing them to gain valuable insights into their own development.• Co-creating SMART goals that are process and performance-oriented, ensuring a clear path towards success.• Continuously assessing and supporting clients to overcome barriers and celebrate achievements, propelling them closer to realizing their short- and long-term visions.• Helping clients move from dreams to reality. Voir moins

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  Total quality logistics

  Nov 2024 - now

  Logistics account executive