Experience

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  Epiphany studio

  Jan 2017 - Jan 2019

  Store manager

  -Responsible for interfacing with executive leadership at the consultant level to interpret and define performance, quality, and compliance goals, along with corresponding performance metrics. -Partnered with leadership to develop projects aimed at improving store performance and quality scores.-Interpreted guidelines established by leadership to outline projects including goals designated time frames, quality standards, and specified labor budgets. -Conducted resource audits to identify resources, gaps, and deficits then communicated needs to leadership. -Delegated project-related tasks and assignments to retail level contributors then conducted routine quality audits to assess progress towards goals while ensuring timely & quality execution. -Ensured compliance with labor budgets by executing labor forecasts and projections, leveraging historical data to gauge task completion, and aligning best talent with applicable tasks to optimize production. -Developed communication pipelines across multiple workgroups to deliver status updates, reports, and critical communication from leadership to contributors while ensuring timely cohesive communication. -Reengineered processes to align with goals intended to improve the customer experience from merchandising, service delivery to store-level sales and promotions. -Measured pre and post-project implementation to gauge the impact, then measured performance metrics to ensure implementations aligned with pre-defined goals. Show less

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  Cobbler union

  Mar 2019 - Mar 2020

  Customer service coordinator

  • Collaborated with management to analyze customer support, service, and sales data, devising strategies to enhance sales retention.• Utilized data to create sale scripts and procedures, aiding team members in addressing technical issues and enhancing technology utilization for customer support.• Acted as a subject matter expect on strategic initiatives, providing direct support to management and conducting on-the-job training for team members in customer support.• Monitored implementation trends, adjusting schedules and strategies in meeting with leadership until desire outcomes were achieved in customer support. Show less

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  American income life insurance company

  Apr 2020 - Jun 2021

  Supervisor

  • Collaborated with program administrators to define objectives, sales goals and KPIs for product portfolio enhancement. • Conducted root cause analysis to identify sales challenges, fostering cross-functional understanding for tailored solutions. • Developed and implemented tailored strategies aligned with forecasted goals, utilizing waterfall methodology. • Evaluated implementation data to refine strategies until desired outcomes were achieved, ensuring effectiveness. • Anticipating sales trends and client needs, designing direct intervention plans to address challenges and optimize results. Show less

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  E-telequote insurance inc.

  Aug 2021 - Jun 2022

  Licensed insurance agent

  • Gathered and evaluated qualitative data via email and phone to identify patterns impacting client outcomes. • Detected discrepancies in decision-making information, proposing refinements for clarity and accuracy in the environment. • Collaborated with stakeholders, demonstrating adaptability and interpersonal skills, to execute enterprise projects. • Tracked project deliverables and labor allocation, producing financial reports for impact assessment. • Oversaw implementation processes, adapting strategies based on data and feedback for continuous improvement Show less

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  Mt. tam innovations

  Jul 2022 - Jan 2023

  Project manager

  • Leveraged NIST SP 800-53 Rev 5.1.1 frameworks to ensure compliance with industry standards.• Delivered comprehensive Security Assessment Reports with actionable recommendations to mitigate identified risks.• Supported stakeholders during audits, ensuring compliance through seamless communication.• Conducted risk assessments for financial systems managing sensitive customer data.• Evaluated security controls to ensure the confidentiality, integrity, and availability of the customer relationship management (CRM) system.• Collaborated with the Information Security Officer to create and execute Security Assessment Plans (SAPs) for evaluating compliance with industry regulations. Show less

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  Marymount university

  Jan 2023 - now

  Security analyst

  •Enhancing the security posture of client environments by ~ 50% through security auditing, vulnerability management, and implementation of controls using frameworks like NIST RMF, MITRE ATT&CK, Cyber Kill chain•Assisting in penetration testing activities by using Nmap to map network infrastructures, detect open ports, and discover active services, leading to a 20% increase in identifying exploitable vulnerabilities.•Performing comprehensive vulnerability assessments using Nessus, identify and remediate critical security vulnerabilities from malicious activities. •Conduct in-depth network traffic analysis using Wireshark to identify and mitigate potential threat actor tactics.•Participating in the deployment and optimization of Splunk for real-time security monitoring and incident detection. •Assessing security logs and alerts to identify and respond to potential security threats and vulnerabilities Show less