Experience

• 

  University of dayton

  Aug 2016 - May 2019

  - Provided campus-wide, second level, IT support for faculty and staff- Assisted implementing device management tools, such as Ivanti or Active Directory, to all desktops and laptops campus-wide- Aided Full Disk Encryption project, which will remotely encrypt 450 machines by year-end - Reviewed and audited service center and call center tickets via TeamDynamix ticketing system - Mentored and trained new employees to assist them in their acclimation to the department - Spearheaded a password reset project that is intended to reduce the need for password resets by 80% - Provided first level IT support to faculty, staff, and students- Used problem solving skills to assess and solve the problem at hand, or delegate it to the appropriate resource - Used troubleshooting skills to diagnose various hardware and software problems that arose • Day to day administrative work• Required to create and mail monthly newsletters• Updating Premedical Programs’ social media

  • Technical Support Specialist

    May 2018 - May 2019

  • Technology Support Analyst

    Apr 2017 - May 2018

  • Technology Support Representative

    Jan 2017 - Apr 2017

  • Desk Assistant

    Aug 2016 - Dec 2016
• 

  Clarity partners, llc

  May 2017 - Aug 2017

  Business analyst intern
• 

  937 tech

  Jul 2018 - May 2019

  Project management intern
• 

  Accenture

  Aug 2019 - Jul 2022

  • Business & Technology Delivery Consultant

    Nov 2021 - Jul 2022

  • Cloud Advisory Senior Analyst

    Nov 2020 - Nov 2021

  • Cloud Advisory Consulting Analyst

    Aug 2019 - Nov 2020
• 

  Xperiencops

  Aug 2022 - now

  Customer success manager