
Timeline
About me
Customer Service Professional । Business Operations । Facility Management । Ex- Ritz-Carlton Hotel Company L.L.C। Ex - Marriott International । Ex- IHMite । IT & ITes - Level 1 & 2 Certified
Education

Indira gandhi national open university
2019 - 2022Bhm hospitality administration/management
Institute of hotel management, catering technology and applied nutrition, guwahati
2019 - 2022Bsc h & ha hospitality administration/management 84%
Experience

Renaissance bengaluru race course hotel
Mar 2021 - Apr 2021Industrial trainee- Gained exposure of F&B operations across all outlets including other core departments of 5 star hotel.- Took initiative to learn about HR functions & assisted in day-to-day work

Encovate
May 2021 - Aug 2021Operation management intern- Contributed towards day to day Operations and Social Media content of the early stagestartup.- Successfully coordinated EDGE event, a 1000+ participants virtual fair,oppportunity to interact with students across India along with Industry experts and leaders.

The ritz-carlton, bangalore
May 2022 - Feb 2023Front office assistant- Assisted 200+ guests on a daily basis with check-in & check-out procedures ensuringcomplete compliance to the Ritz Carlton standards- Handled cash Float Of 5 lakh INR and credit payments- Achieved consistent guest satisfaction scores and strived to enhanceguest delight- Handled multiple roles & responsibilities of Front Office operations- Worked as Shift In-charge and trained new joiners- Responsible for Front Desk office supplies and contributed towardseffective cost management- Supported long and critical business hours to ensure smooth hoteloperations Show less

Housr
Feb 2023 - nowResident Manager
Jun 2024 - nowAssistant Resident Manager
Feb 2023 - Jun 2024
Licenses & Certifications

It-ites level 1 & level 2
National skill development corporationNov 2017
Honors & Awards
- Awarded to Uttaran SenStar Performer of The Month The Ritz-Carlton Bangalore Jul 2022 I was awarded the prestigious "Star Performer Of the Month"award by The Ritz-Carlton Bangalore for exhibiting high level of professional commitment towards my work and consistency.
- Awarded to Uttaran SenIntern of the Month (June 2021) Encovate Jun 2021 I was awarded the prestigious " Intern of the Month" award by Encovate for exhibiting high level of professional commitment towards my work and consistency.
Volunteer Experience
Event Coordinator
Issued by Encovate on Jul 2021
Associated with Uttaran Sen
Languages
- enEnglish
- hiHindi
- beBengali
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