Experience

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  Boomerang travel and eduaction

  Aug 2010 - Nov 2016

  Director and chief executive

  In my role as a Director of Travel Agency, I provide good customer service to my customers and help them with their travel requirements for business of leisure in Russia and abroad. My responsibilities include: discussing holiday options with clients to find the holiday that they are looking for, helping customers to find a once in a lifetime experience ,helping large groups of people find suitable travel arrangement, researching and looking at different holiday options and packages, updating the database with customers requirements and information, taking deposits and payments for holidays ,completing relevant forms and organizing visa paperwork, checking flight information and ticket information for customers, give information about main tourist attraction, interpreter help for travelers who don't know local languages of visited places. Show less

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  Ozon.ru

  Jan 2016 - Feb 2017

  Customer service / chat moderatos

  Manage incoming calls, email and chat. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Remote working.

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  Aeroflot - russian airlines

  Mar 2017 - Jan 2018

  International customer service representative sales

  Provide personalised answers to customers via phone, chat or email. Support customers from the beginning of the purchase process until the end (before, during and after the sale) (B2B e B2C). Outbound calls in order to grab/retain customers and to promote the brand. Management of pending orders and drawing of accounts receivable by phone or e-mail. Management, planning and resolution of incidents in a set time. Guarantee the compliance of customer service rules and politics. Remote working. Show less

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  Ares capital s.a.

  Mar 2018 - Sept 2018

  Front office receptionist

  Greet and welcome guests as soon as they arrive at the office. Provide basic and accurate information in-person and via phone/email.Prepare vouchers, check in/out, respond to emails, answer inquiries about company.Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).

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  Pam travel

  Oct 2018 - Feb 2020

  Travel sales consultant - project manager

  Assisting with group travel bookings. Managing vendor agreements and negotiating contracts/rates with travel service providers. Developing strategic policies and programs for corporate travel. Maintaining daily relationship with the travel management company to ensure delivery of service level agreement expectations globally. Solving travel technical issues. Monitoring and reporting on travel program compliance. Collaborating with the purchasing department to negotiate travel-related supplier contracts. Show less