Experience

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  House of natural therapy and aesthetics

  Jan 1992 - Mar 2001

  Owner, spa manager, esthetician

  - Handled spa operations including hiring, training, inventory, ordering, growth strategies - Managed 10 staff including Naturopaths, Acupuncturists, Chinese Medicine Specialist, Iridologist, Reflexologist, Massage Therapists and Estheticians - Successfully improved efficiencies in our booking system and moved the spa into a larger, waterfront space to accommodate high demand

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  Atlantis health spa inc.

  Apr 2001 - May 2008

  Owner, spa director, esthetician

  - Managed all spa operations including hiring/training, scheduling/managing daily workflow, implementation of employee policies and procedures, inventory control- Managed 25 staff including Naturopath, Acupuncturist, Massage Therapists, Hair Stylists, Estheticians, Spa Attendants and Reception - Increased spa profit by lowering costs and implementing marketing strategies to increase sales- Grew the spa for 7 years and sold it in 2008 as a profitable business

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  Jc's salon

  Jun 2008 - Dec 2011

  Esthetician

  - Operated as an independent business to service clients out of a rented space- Grew my client base by providing top quality aesthetic services

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  Samjar investments inc.

  Jan 2012 - Dec 2016

  Executive operations manager

  - Managed day-to-day workflow for advisors - Followed up on client requests and worked alongside CEO to ensure customer satisfaction - Planned and managed corporate events

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  Miraj hammam spa toronto, shangri-la hotel

  Sept 2017 - Jan 2018

  Spa operations manager

  - Managed a staff of 55 including Massage Therapists, Estheticians, Coordinators and Attendants- Managed spa operations including hiring, training, scheduling and inventory- Implemented new systems to improve internal operations and increase efficiency - Ramped up a social media strategy to drive new business - Increased Christmas Gift Certificate sales by 36% over previous year

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  The hartling group

  Jun 2018 - Oct 2022

  Spa director at the palms and the shore club turks and caicos islands

  - Managing Spa Wellness and Fitness operations including budgeting, recruiting, training, inventory, and a staff of 25 to meet targets- Led extensive renovations to revamp the spa and attract new customer base- Increased net profit by 45% from 2018-2019 by improving spa efficiencies and driving new business- After 1 year of improvements under my Leadership, the spa was voted #1 Most Loved Spa by Guests from hotels.com - Featured in Reader's Digest Magazine

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  Samjar investments ltd

  Jan 2023 - now

  Director of operations