Experience

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  Kudrat partners & co. sdn. bhd

  Nov 2016 - Jun 2018

  Recovery officer

  Operated in the Finance and Insurance industry, easily communicating with customers and providing satisfactory explanations.Achieved individual targets set by management consistently.Gathered in-depth knowledge about the product to enhance customer interactions.Worked with one of the leading Collection Agencies in Malaysia, partnered with local and foreign banks, as well as telecommunication companies.Possessed excellent understanding of the judicial and legal system for debt collection and tracking judgments.Responded to client and business partner queries, providing information and assistance to achieve high client satisfaction. Show less

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  Sudong sdn. bhd (singtel)

  Jul 2018 - Jun 2020

  Customer care executive

  Assisted customers efficiently and in a friendly manner, ensuring satisfaction with services provided.Handled customer issues effectively, aiming for high customer satisfaction.Provided detailed information on products to customers.Escalated reports to the relevant department for further action.Conducted call-backs to update customers on their inquiry status.Handled incoming calls and inquiries with excellent customer service, exceeding customer expectations.Followed up on and resolved customer complaints, ensuring closure to the customer's satisfaction.Worked closely with team members and leaders to achieve quality, results, and productivity.Channeled and escalated unresolved issues or complaints to appropriate stakeholders or next-level support within the agreed procedure. Show less

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  Scicom msc berhad

  Jun 2020 - Aug 2022

  Technical support executive

  Utilized written communication channels to provide technical support and assistance to customers, ensuring accurate and timely resolution of their issues.Demonstrated proficiency in troubleshooting and resolving technical inquiries, maintaining a high level of customer satisfaction.Collaborated with cross-functional teams to escalate complex technical issues and ensure prompt resolution.Conducted in-depth research and utilized resources to address customer queries effectively, showcasing strong problem-solving skills.Maintained detailed records of customer interactions and technical solutions, contributing to knowledge management systems.Participated in ongoing training and professional development to stay updated with the latest technologies and support techniques. Show less

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  Digital labs sdn bhd (from m1)

  Sept 2022 - now

  L 1.5, service desk (microsoft)

  O365 Admin Role :Managed and administered Microsoft 365 environment , including user accounts, licenses , Rules and security settings.Implemented and maintained Exchanged Online, SharePoint Online, OneDrive for Business, and Teams ensuring seamless collaboration and communication for the organization. Conducted regular system updates, patches, and performed routine maintenance tasks to optimize O365 performance and security. Designed and enforced security policies, including multi-factor authentication and data loss prevention, to safeguard sensitive information.Provided end-user support and training on O365 applications, resolving technical issues and promoting efficient use of the platform. Collaborated with IT Teams to integrate O365 with other enterprise systems, enhancing productivity and workflow efficiency. Proficient in creating, modifying, and deleting user accounts during onboarding and offboarding processes in Active Directory.Skilled in creating comprehensive runbooks for new projects and publishing them for office-wide use.Experienced in training new hires to ensure they quickly become productive team members. Show less