Experience

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  Groupe st-hubert

  Apr 2004 - May 2006

  Server/bartender/service expeditor

  -Open and close the bar and dining room-Train new employees in the take-out department-Maintain a clean and stocked section and bar

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  The southern cross grill on queen

  May 2006 - Feb 2009

  Evening supervisor/bartender/server

  Supervise the evening and weekend shiftsMaintain guest satisfaction and address customer complaintsDeliver room service to hotel guestsPrepare and serve hotel catering events and banquetsOpen and close the bar and dining roomMaintain a clean and stocked section and bar

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  Ritchie feed & seed inc.

  Apr 2009 - Aug 2017

  Garden centre supervisor/horticulturist/interlock office administrator

  Fulfill contractor and retail customer orders, coordinate with 3rd party vendors for outsourced deliveries, and ensure a reliable delivery scheduleEnter and maintain contractor and feed customers' accounts, and process Purchase and Sales OrdersRespond to phone and email queries regarding stock availability, garden design, and plant problem diagnosisOther clerical duties such as: database management, filing, quarterly inventory data entrySupervise and assign tasks to seasonal labourers and cashiersProvide excellent customer service regarding plant selection and care, garden design, pest and disease control, and lawn maintenanceMaintain over 10,000 square feet of plant material, and create annual hanging baskets, mixed planters, and seasonal displaysCreated and maintained over 3 dozen customized reference lists and pollination charts for employees and customers in order to assist with the selection of suitable plants material for various purposes, currently still available on the company website Show less

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  Triple tree nurseryland

  Sept 2016 - Sept 2017

  Horticulturist/garden designer

  Design outdoor spaces while balancing the customer’s needs, requests, and budget with the particular challenges and aesthetics of the existing landscapeAdvise customers on proper pond maintenance and installation, test pond water, and ensure the section is well stocked and organizedDesign and transplant annual, perennial, and tropical mixed baskets, and maintain the various plants sectionsAnswer and direct calls to the appropriate department

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  Zenabis global inc.

  Nov 2019 - Jan 2021

  Propagation lead

  Lead teams of 6-16 people in daily cultivation tasks and harvest eventsPropagate, transplant, prune, maintain, and harvest a variety of cannabis strainsMonitor for pest and diseases, and applied biological pest and disease control measures as neededEnsure accurate documentation of grow journals, sanitation logs, inventory logs, and cannabis waste

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  Hexo corp

  Jan 2021 - Oct 2021

  Assistant grower (prev. flower supervisor)

  Successfully implemented improved methods of harvest for increased efficiency and reduced costCoordinated with Post-harvest to further streamline and speed up the harvest process by improving communication and establishing SOPs (standard operation practices) to reduce downtime and potential mix-upsCoordinated with the Inventory and Operations departments to successfully implement improved inventory tracking methods, thereby reducing deviations to zeroPlan and assign daily and weekly tasks to ensure the timely fulfillment of production quotas set out by the Cultivation ManagerEnsure healthy growth of plants by using correct cultivation practices and monitoring for pests, diseases, and irrigation problems, resolving issues as they ariseEnsure compliance with Health Canada and Quality Assurance standardsOnboard, train, and direct new hires, from proper cultivation and sanitation practices to inventory managementVerify all necessary documentation is filled correctly Show less

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  Bmo

  Jan 2022 - now

  Responsibilities:Meet with clients to assess their banking needs and provide appropriate recommendations based on their banking habits and goalsAssist customers with opening personal and business chequing and savings accounts, applying for credit cards, and identify opportunities for growthProactively reach out to clients with promotional offers, pre-approvals, and product renewals to schedule appointments with the appropriate specialist'Review clients' financial and investment goals, determining their investment profile, and providing suitable recommendations for their goals and risk tolerance/capacityEmpathetically assist clients in settling loved ones' Estates Show less Responsibilities:Provide excellent customer service, responding to phone calls and emails same day, following up with clients to ensure their needs have been metReview customers’ banking, resolving issues they may be having and making personalized recommendationsAssist customers with online banking and ATM use, highlighting their ease of use and many of features Book appointments and make referrals for clients with specialized needsOperational activities (opening/closing branch, cash orders, mail, inventory) Ensure compliance with regulatory requirements and code of conduct Show less

  • Personal Banking Associate

    May 2023 - now

  • Customer Service Representative

    Jan 2022 - May 2023