Hemant Kumar Panda

Experience

• 

  NMS India Pvt Ltd

  May 2013 - Jan 2016

  Hardware Networking Engineer

   Installation, configuration & troubleshooting of Hardware, Networking & Software. Resolved issues related to email clients (outlook) and followed up with vendors for replacement of defective hardware and enhanced system uptime. Managed all the laptops, Desktop, D-Link Cameras, Printers & Biometric devices across the state. Configured VPN, RAS, I pass and wireless network, DHCP, and DNS services based on project requirements. Installation of Think Clients Cable planning and implementation (Fiber and Copper) and installing PDUs into the Racks. Show less

• 

  Wipro

  Jul 2016 - now

   Installation of Meraki Security Appliance, Meraki Switches, Meraki APs, CISCO ISR, CISCO Switches, CISCO WLC, CISCO APs, and CISCO Mobility Express. Troubleshoot and Maintenance all network-related issues. Firmware upgrade of all the network devices like ISR, MMX, Switches, AP(CISCO & Meraki), PRTG, CISCO ISE, and CISCO Prime. Installation Peplink Load balancing WAN link aggregator. Cisco Routing & Switching.  Maintenance of Cisco ISE. Sound Knowledge of AWS Cloud Computing.  Quick learner and up-skilling in new technologies.  Communication, collaboration, and teamwork. Show less  Working on the ITIL-based ticketing tool (LANDesk, ServiceNow & Remedy) Monitoring the alerts triggered in different applications like SCOM, and PRTG and responsible for ticket routing. Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised. Installation of Windows (7/10/11) and troubleshooting desktop-related issues. Maintenance of Servers like windows patching and disk cleanup. Managed for e-mail system, meeting employee and customer needs 24/7 Provided technical support in Remote desktop Services and Desk-side Support  Provided telephonic and Email based Support to User / Vendor management. Installed, configured, and managed printers such as MFP, LaserJet, etc. Show less

  • System Engineer

    Jan 2020 - now

  • Administrator

    Jul 2016 - Dec 2019