Experience

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  E-linear solutions

  Jan 2000 - Jan 2004

  General manager

  Led a cross-functional team of 22 Account Managers covering the America’s.

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  Emerald outdoor designs

  Jan 2004 - Nov 2016

  General manager

  Founded and nurtured the company from the ground up and ultimately ensuredsuccessful sales after a long run. Directed all functions associated with landscapedesign, architecture, and construction. Headed a team of 3 direct reports and an averageof 10 individuals, including contractors. Performed as the driving force behind P&Lmanagement, including forecasting and budgeting. Led various tasks from marketingstrategies to website design through contractors with an emphasis on the company'sgrowth and online presence.• Built a loyal customer base with 70%-80% repeat business and eventually transitioned to a strictly referral-basedclientele while attracting a more affluent demographic, all driven by a growing reputation.• Assured rapid business growth and scaled annual revenue from nothing to $7M through exceptional sales expertiseand a commitment to providing outstanding client service.• Reduced and controlled additional expenses to remain within budget and ensured the company's financial stability.• Capitalized on economies of scale to optimize operational efficiency and have significant savings.• Reviewed sales statistics to accurately forecast, schedule, and control labor costs.• Accomplished HR objectives through recruitment, selection, orientation, coaching, and disciplinary actions forsubordinates.Prior Experience 더보기 취소

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  Solstice senior living

  Jan 2016 - Jan 2020

  Vice president operations & sales

  Steered a team of 5 direct reports and proved instrumental in overseeing P&L, budgeting, expenses, payments, and forecasting.Delivered remarkable services as the director of operations. Drove payroll functions, including package creation, calculation,processing, and review for seamless workflow. Led key business functions, such as community operations, sales, humanresources, accounting control systems, building services, and vendor relations. Supported the organization's success byperforming as a local HR director.• Raised the community's local reputation and occupancy rates from 60% to +90% by optimizing the living space bybringing in a new building engineer/maintenance professional and grooming a new sales representative.• Acted as executive director and sales lead for the community with a focus on proper reporting structures and pipelinemanagement. Implemented and facilitated the community's sales model and reporting procedures.• Recovered $275K in outstanding AR and stabilized outstanding accounts payable at $325K by rectifying errors in theACH system that had gone unnoticed for months. Secured 85%-90% of outstanding balances through initial billing.• Performed a comprehensive reconciliation of all outstanding accounting records and led an audit review of personnelrecords for financial accuracy and full compliance.• Introduced HR department guidelines and procedures to have EEOC compliance through ADP Total Source and ADPTime and Attendance while enhancing HR and payroll efficiency. 더보기 취소

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  Operatix

  Dec 2019 - Oct 2024

  Client business development director - americas

  For the role, I provided strategic oversight to a team of 3 direct reports and a broader group of 50 professionals, managing P&L responsibilities, contract negotiations, and a business unit generating approximately $2M in monthly revenue. I led recruitment efforts, overseeing 75% of interviews and delegating the remaining to direct reports, and played a key role in hiring and downsizing decisions. I implemented actionable plans to effectively address client needs, excelling in forecasting and revenue optimization. I monitored team performance to ensure the achievement of individual, department, and business unit goals. I improved customer and client value by analyzing operational processes, identifying opportunities for service delivery enhancements, and conducting training needs assessments. I presented insightful reports to top management to inform decision-making.Here are my notable achievements from the tenure:• Attained the lowest turnover rate in the US team at a remarkable 11% average while others experienced 15%-20%, which resulted in a high-performing business development team.• Delivered 13 months of gross margin leadership and surpassed challenging 40% target with an impressive 110% average. • Ensured the successful operational launch of new products and systems, with a focus on seamless functionality of maintenance, implementation, trouble ticket, and billing processes.• Revitalized underperforming campaigns for significant performance improvements and client retention.• Attained an outstanding client turnover rate at <10%, resulting in consistently long-lasting campaigns.• Maximized campaign success/ROI and exceeded targets by 150% through transformation of underperforming campaigns.• Highlighted and diffused escalated personnel matters/crises in collaboration with operation directors.• Streamlined and centralized reporting processes for programs for accurate forecasting and operational efficiency 더보기 취소