Experience

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  Itc grand chola

  Jun 2016 - May 2018

  Front office associate

  My career stint started with the ITC group of hotels in 2016 where I joined as an associate with ITC Grand Chola marking my career stint in front office operations my first eleven months where I was tasked on the reception area of the hotels where I was responsible for a creating a WOW moment for every guest experience marking the epitome of luxury and commitment as a guest service associate and the operations dealt with the front office tasks and responsibilities of handling check in ,check out , billing, use up-selling concept to push the ADR forward and exceeding the budget in room & hotel revenue etc.Next phase of my duration I had progressed and found a place in the reservation team where I was dealing in the hotel inventory and reservation processes which included to check all online bookings such as website booking, starlink & Valhalla portal, responsible for routine operation of the front office department, only medium for the guest to interact with all departments, high control on hotel availability etc. Show less

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  Itc maurya

  Jun 2018 - Jun 2020

  Supervisor

  Well the 25 months in ITC Maurya was quite challenging and was the stepping stones for the next phase of journey. Meanwhile the hotel located in the vicinity of the embassy area and thus the hotel was filled with arrival of the state visits of different embassy's and leisure as well.The Second phase of my career progression was in ITC Maurya where I was appointed as a supervisor and then this lead to the growth of my skills at a different level where I focused my team building skills and learnt the room assignment and inventory operations which was a new learning so it was getting an insight of managing and controlling the inventory of hotel by keeping the constant engagement with the reservation and housekeeping department where all the bookings and allocation were to be done on priority basis and the responsibility of having the rooms ready as per with the specification and the mediator between different departments such as housekeeping department, engineeringdepartment, information technology, horticulture etc.Well at the hotel I assisted the hotel inventory operations and blocking rooms for the state of the art visits linked with the embassy visits where I was responsible for the room planning for top international visits which included former United States President ‘Donald Trump’, President of Russia ‘Vladimir Putin’, Crown Prince of Saudi Arabia ‘Mohammad Bin Salman ’former President of Sri Lanka ‘Gotabaya Rajapaksa ‘ and former Prime Minister of Sri Lanka ‘Mahinda Rajapaksa’. Show less

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  Urban company

  Aug 2020 - Oct 2021

  Customer service executive

  The career progression with urban company was progressed on to varied services and was tasked with the ownership to resolve challenging customer issues, escalating and resolving and resonating the volume of feedback and social media complaints in an optimized manner by demonstrating conflict resolution, negotiation, and de-escalation of the complaints and training and guiding new employees with system orientation and audited the calls over weekly basis for the efficiency of phraseology with adherence to the company norms and policy regulation. Show less