Ekaterina Kopytova

Ekaterina kopytova

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location of Ekaterina KopytovaGreater Malmö Metropolitan Area
Phone number of Ekaterina Kopytova+91 xxxx xxxxx
Followers of Ekaterina Kopytova64 followers
  • Timeline

    Nov 2010 - Apr 2011

    Legal Assistant

    VSK
    Jul 2012 - Feb 2013

    Legal Assistant

    Law Firm Consult
    Mar 2016 - Apr 2017

    Administrative Assistant

    Law firm Varga Detre
    Apr 2017 - Mar 2019

    Knowledge Editor

    Computacenter
    Budapest, Hungary
    Mar 2019 - Apr 2022

    Service Desk Analyst

    Vodafone
    Apr 2022 - Oct 2022

    1st line Support Technician

    Atea Sverige
    Dec 2022 - Dec 2023

    Machine Operator

    ESAB Perstorp AB
    Current Company
    Dec 2023 - now

    Machine Operator

    Nolato MediTech AB
  • About me

    Machine Operator at Nolato MediTech AB

  • Education

    • Ivanovo state university

      2008 - 2013
      Master of laws - llm jurisprudence graduated with high honors
    • Yeditepe üniversitesi

      2012 - 2012
      Legal studies, general

      Studied at Law Faculty as an exchange student

    • Teknikhögskolan

      2023 - 2024
      Processoperatör inom livsmedelsproduktion food technology and processing
  • Experience

    • Vsk

      Nov 2010 - Apr 2011
      Legal assistant

      • Prepared documentation in order to ensure the company`s participation in public tendering

    • Law firm consult

      Jul 2012 - Feb 2013
      Legal assistant

      • Drafted legal documents such as contracts or complaints

    • Law firm varga detre

      Mar 2016 - Apr 2017
      Administrative assistant

      • Receptionist• Drafted documents• Translated during meetings with international customers

    • Computacenter

      Apr 2017 - Mar 2019

      • Developed and maintained knowledge bases in ServiceNow • Performed quality checks, prepared reports and training material, gave trainings to Service Desk Analysts • Gave IT support to users via phone, chat and email• Was responsible for administration of backlog cases• Worked at three different customer accounts

      • Knowledge Editor

        Jan 2018 - Mar 2019
      • Service Desk Analyst

        Apr 2017 - Jan 2018
    • Vodafone

      Mar 2019 - Apr 2022
      Service desk analyst

      • Gave support to international business customers within the area of Internet of Things in accordance with ITIL framework• March 2021: passed exam ITIL Foundation version 4• Took care of regular as well as high priority issues and customer escalations• Ticketing tools: Service Now, Remedy

    • Atea sverige

      Apr 2022 - Oct 2022
      1st line support technician

      • Receives IT related complaints from users by phone and email• Uses Active Directory, Azure, Microsoft Dynamics 365, Office 365, Exchange, Citrix • Ticketing tools: Service Now, Remedy, Freshservice

    • Esab perstorp ab

      Dec 2022 - Dec 2023
      Machine operator
    • Nolato meditech ab

      Dec 2023 - now
      Machine operator
  • Licenses & Certifications

    • It information library foundations certification (itil)

      Axelos global best practice
      Mar 2021
  • Volunteer Experience

    • Volunteer

      Issued by Foundation for Homeless Cats in Höör on Apr 2022
      Foundation for Homeless Cats in HöörAssociated with Ekaterina Kopytova
    • Volunteer

      Issued by Noah`s Animal Shelter on Aug 2015
      Noah`s Animal ShelterAssociated with Ekaterina Kopytova