Experience

• 

  Vsk

  Nov 2010 - Apr 2011

  Legal assistant

  • Prepared documentation in order to ensure the company`s participation in public tendering

• 

  Law firm consult

  Jul 2012 - Feb 2013

  Legal assistant

  • Drafted legal documents such as contracts or complaints

• 

  Law firm varga detre

  Mar 2016 - Apr 2017

  Administrative assistant

  • Receptionist• Drafted documents• Translated during meetings with international customers

• 

  Computacenter

  Apr 2017 - Mar 2019

  • Developed and maintained knowledge bases in ServiceNow • Performed quality checks, prepared reports and training material, gave trainings to Service Desk Analysts • Gave IT support to users via phone, chat and email• Was responsible for administration of backlog cases• Worked at three different customer accounts

  • Knowledge Editor

    Jan 2018 - Mar 2019

  • Service Desk Analyst

    Apr 2017 - Jan 2018
• 

  Vodafone

  Mar 2019 - Apr 2022

  Service desk analyst

  • Gave support to international business customers within the area of Internet of Things in accordance with ITIL framework• March 2021: passed exam ITIL Foundation version 4• Took care of regular as well as high priority issues and customer escalations• Ticketing tools: Service Now, Remedy

• 

  Atea sverige

  Apr 2022 - Oct 2022

  1st line support technician

  • Receives IT related complaints from users by phone and email• Uses Active Directory, Azure, Microsoft Dynamics 365, Office 365, Exchange, Citrix • Ticketing tools: Service Now, Remedy, Freshservice

• 

  Esab perstorp ab

  Dec 2022 - Dec 2023

  Machine operator
• 

  Nolato meditech ab

  Dec 2023 - now

  Machine operator