Experience

• 

  Tec singapore electronics pte ltd (part of toshiba group)

  Jul 1989 - Jul 1992

  Systems engineer

  Responsible for providing pre-sales and post-sales technical support for Point-of-Sales (POS) systems in South-east Asia- Implemented retail information system in then Singapore's largest wholesale and retail centre, IMM (now defunct). The system required the installation of a 10base5 (thick) Ethernet LAN that was capable of supporting 500 POS terminals- Acquired hands-on installation experience on Digital Equipment Corporation (DEC) mini-computers and bridges- Successfully completed a 6-month training program in Tokyo Show less

• 

  Ministry of defence of singapore

  Jun 1993 - Apr 1996

  Project engineer

  Responsible for planning, specifying, tendering and implementing data networks.

• 

  General datacomm, inc.

  May 1996 - Dec 1999

  Regional technical consultant

  Responsible for the pre-sales technical support for APAC with special focus on strategic accounts and partners in the region- Achieved sales of USD 500K within 9 months of entering the Japanese market- Secured, in collaboration with Ericsson Australia, an ATM (Asynchronous Transfer Mode) deal worth USD 300K from a service provider in Australia- Won a USD 400K order from Japanese Telco Cable and Wireless IDC by demonstrating successfully the voice/data convergence solution over ATM- Supported GDC Japan in qualifying as an approved ATM equipment vendor with NTT Communications Show less

• 

  Nokia

  Jan 2000 - Jun 2012

  Responsible for PMO function, portfolio management and the delivery and post-launch support of solutions to mobile operators in APAC. - Improved individual performance of Project Managers and project profitability in Nokia Networks APAC services sub-unit by developing and implementing a coaching and mentoring program for Project Managers - Created project and portfolio management reports for key stakeholders to gain visibility and insight into the performance and profitability of the projects in the region- Developed the Project Management Plan template and Project Governance Framework for APAC to support the Project Managers in bid preparation, project delivery and governance- Developed and established the Care Support processes to increase the operational efficiency in post launch support- Led NSN APAC’s first deployment of DVB-H (Digital Video Broadcasting for Handheld) technology in Malaysia- Led teams from Germany, Singapore and Japan to demonstrate successfully a Proof-Of-Concept of Rich Communication Services (RCS). This was in collaboration with NTT DoCoMo in Japan- Established the operations in Philippines and developed it into a centre of excellence for Intelligent Network (IN), Short Message Service (SMS), charging and subscriber self-service management solutions- Successfully deployed and launched a 2G and 3G prepaid and postpaid convergent Intelligent Network (IN) solution in Indonesia by building a high performance team from scratch and collaborating proactively and strategically with customer’s vendors- Successfully deployed and launched Singapore’s first commercial Multimedia Messaging Service (MMS)- Supported the OSS & BSS bids for Australian Government National Broadband Network and Telekom Malaysia Next Generation Network Show less

  • Head Business Operations, Nokia Life Service

    May 2011 - Jun 2012

  • Senior Program Manager, Nokia Life Service

    Feb 2010 - May 2011

  • Head Project Management Office and Senior Project Manager

    Jan 2000 - Jan 2010
• 

  Ericsson

  Jun 2013 - Nov 2013

  Customer project manager

  Responsible for Project Management of Ericsson BSS solutions. Successfully delivered Ericsson Prepaid LTE and Charging solution to SingTel in 3 months. Accountable for contract deliverables, profitability and customer satisfaction. Experienced in delivering 4G PCRF (Policy and Charging Rules Function) solutions.

• 

  Cisco

  Jan 2014 - now

  High touch operations manager (htom)

  Responsible for high touch post-implementation support and operations in the APJC (Asia Pacific, India, Japan and China) region for three major Financial Services Industry (FSI) global clients. Developed and enhanced relationships with clients’ key stakeholders. Acted as a single point of contact for operational and escalation issues. Represented client’s needs to Cisco’s support organizations. Managed reported incidents to ensure timely resolution, including providing clients with updates on hot issues. Organised and conducted regular meetings with clients to provide status/business reports. Show less