Experience

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  Summerland waterfront resort

  May 2008 - Aug 2008

  Bartender, meeting server, caterer

  (As above)• Served as a bartender and caterer at weddings, business meetings, breakfasts and various functions for between 10-160 people.• Prepared and cleaned-up the ballroom, meeting rooms and outdoor facilities in-between events.

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  Self-employed

  Jan 2009 - now

  Freelance writer/editor

  Creative writer of fiction, poetry and theatrical works.Looking for the right words in the right order? I can help.Experienced with the composition, discussion and revision of myriad forms of writing; from poetry to blogging and everything in between. Whether you're looking for a short introductory blurb for your website or need someone to pour over your memoirs looking for comma splices, I can offer careful consideration and expertise.

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  Summerland waterfront resort

  May 2009 - Aug 2009

  Bartender, meeting server, caterer

  • Served as a bartender and caterer at weddings, business meetings, breakfasts and various functions for between 10-160 people.• Prepared and cleaned-up the ballroom, meeting rooms and outdoor facilities in-between events.

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  Ron vollo orchards

  Jul 2013 - Aug 2013

  Seasonal agricultural worker

  • Maintained an efficient work-rate under both a tight time-frame and the summer sun while thinning apple trees.

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  Starbucks

  Sept 2013 - Oct 2015

  Shift supervisor

  • Delivered high volume food and beverage service at this residential-area Starbucks with a high premium on building relationships with new and regular customers.• Assisted with day-to-day store operations as point of contact with other stores, maintenance teams, and management. Responded effectively to the concerns of customers and co-workers. Coached co-workers on new procedures and recipes.• Prepared bank deposits, counted and balanced tills and safes. Responsible for inventory management and reportage, ensured the store was consistently clean, prepped, and ready for the morning. Show less

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  Four seasons hotels and resorts

  Apr 2016 - Aug 2016

  It systems analyst intern

  • Provided troubleshooting and IT solutions to every area of the hotel on a wide-range of software and hardware platforms used by front desk and guest service agents, telephone operators, housekeeping, event planners, accountants and executive staff, among others.• Assisted in the implementation of hardware and software upgrades and works as part of a team to maintain a reliable and efficient IT environment for hotel operations.

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  Rancho management services (b.c.) ltd.

  Jan 2017 - Nov 2021

  Technology support specialist

  • Acted as first point of contact for all IT issues and inquiries in the local office (~130 users, another 200 off-site) -- handling tier 1 and 2 hardware and software troubleshooting, user management, mobile device management, and working collaboratively with a team of technicians across business units and specializations to escalate issues and deliver solutions to a total user base of around 2500.• Helped plan and execute/troubleshoot the technical considerations of Rancho Vancouver moving their offices to a new building in August of 2018. Also assisted in the building move of Qualico Surrey in August of 2020.• Assisted in implementing platform migrations and upgrading users and workstations to Windows 10, Office 365, Microsoft InTune and Authenticator for MFA, Microsoft SCCM, Citrix VDA and Cireson Service Portal (and its successor, Salesforce)• In response to the COVID-19 Pandemic, configured and assisted in the setup of remote access and provided troubleshooting on home office setups. Show less

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  Bc public service

  Aug 2022 - now

  Technical and project support analyst

  Ministry of Education and Child Care