Experience

• 

  Black box

  Jun 2017 - now

  • Collaborating with stakeholders such as supervisors, SMEs, and Product Managers to effectively elicit and document requirements that address client needs and align with business goals.• Conduct Joint Application Design (JAD) sessions, focus groups, brainstorming sessions, reviews, and customer interviews to analyse various business processes and gather relevant information. Use this information to create detailed business requirements and user stories using an Agile approach, gaining formal approval from the product owner.• Utilize tools such as Visio to design and document new and current processes, capturing any process deviations from the current state to ensure business processes are lean and efficient.• Analyse business processes and effectively communicate feedback to other team members and management. Assist in documenting work-flows, policies, procedures, processes, report specifications, and other materials as needed.• Staying up-to-date with technological system changes and innovations by maintaining a knowledge base of release notes, system manuals, and software enhancements. Leverage this knowledge to provide recommendations for process improvements and system enhancements. • Serve as the liaison between the customer community (internal and external) and the software development team, ensuring that requirements are clearly defined, understood, and implemented. Work closely with customers to understand their needs and provide recommendations for process improvements.• Participate in Scrum events and ceremonies such as Sprint refinement meetings, Sprint Review, and Sprint Retrospectives. Collaborate with the team to identify and prioritize product backlog items and create actionable tasks for each sprint.• Research and present findings to stakeholders, obtaining approvals for requirements and changes. Communicate project progress and status updates to stakeholders, ensuring that expectations are aligned with project goals and time-lines. Show less • Facilitated all scrum ceremonies, including sprint planning, daily scrums, sprint reviews, and sprint retrospectives• Worked closely with product owners to understand their requirements and ensured that the product backlog is accurately prioritized• I Helped the development team to self-organize and make decisions in the best interest of the project and product• I also Coached the development team in agile principles and help them to adopt agile practices• I Ensured that the team continuously improved and followed the agile principles• Removed any obstacles or impediments that hindered the team progress and development• Tracked team progress and reported to stakeholders• Helped in identifying and mitigating risks to the project• Ensured that the development team is working in a collaborative and efficient manner• Ensure that the team is adhering to the Definition of Done (DoD) and that all deliverables meet the acceptance criteria• Fostered positive team culture and promote open communication among team members• Collaborated with other Scrum Masters or Agile Coaches to ensure consistent adoption of Agile practices throughout the organization. Show less

  • IT Business Analyst | Products Owner

    Apr 2018 - now

  • IT Business Analyst | Scrum Master

    Jun 2017 - Apr 2018