Experience

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  Hewlett-packard

  Sept 2007 - Jul 2012

  -Project Management Office Activities: project analysis and reporting for HP management decisions (schedule, cost, resource, customer satisfaction, quality, scope); create weekly status reports & dashboards for projects & programs; share project management best practices along the organization; project portfolio management; provide any additional support required to project managers-Project Management Activities:*Project Manager on a MS SharePoint Migration project, develop project charter, project plan (scope, schedule, resource & risk management) & project schedule, execute and assigned specific activities to project team, project on hold due to a project dependency*Develop the project schedule for a MS SharePoint Improvement project, transfer all project manager responsibilities to the assigned project manager, develop tool requirements lists & test cases, accomplish additional specific activities assigned by the project manager*Project team member of a Global Record Retention project, accomplish specific tasks assigned by the project manager, lead meetings with stakeholders, train record coordinators-Additional Activities:*GBS client end-to-end process mapping, understand the business and the service delivery process, validate process flow with client, work together with Chennai (India) & Wuhan (China) centers to achieve an ideal business model*Operation Process Improvement Team (OPIT) SharePoint development, facilitate improvement ideas collection, priorization & tracking thru an IT platform*Plan, create and deliver Awareness Sessions to all account members, share business context & process control and improvement information, team building activities*Develop an Internal Communications Management SharePoint for GBS Costa Rica, facilitate overall communication along the organization thru an IT platform Show less -Pricing Activities: receive a client request for IT equipment; approach different suppliers to get quotes; present different IT equipment options to the client-Procurement Activities: receive and validate client purchase order; generate a purchase order for the supplier; follow up with suppliers for ETA’s; obtain shipment information-Warehouse Coordination Activities: provide ETA’s to warehouse coordinator; analyze shipment information and perform space allocation estimation for the warehouse coordinator-Asset Management Activities: compare shipment information against warehouse report information and inconsistencies report creation; include all IT equipment information into the Asset Management database; keep the Asset Management database updated-Billing and Invoicing Activities: financial data consistency; financial reports creation for HP management-Process Optimization: process analysis thru process mapping, fishbone diagrams and additional process improvement tools; improvements to the procurement process and the billing and invoicing process thru brainstorming, expert judgment & automation-Quality Assurance: establish KPI’s needed in order to meet our client needs; measure process performance and present metrics reports to HP management and client representatives; root cause analysis & service improvement plan (SIPs) creation-Training Activities: trained different teams from India and China on new processes and tools; prepare presentations and end-user manuals-High exposure to GMIT Senior Managers and HP Senior Managers Show less

  • Project Manager

    Feb 2011 - Jul 2012

  • Business Manager I

    Sept 2007 - Feb 2011
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  Publicis groupe

  Aug 2012 - Jul 2014

  Operations control & development senior analyst

  -Strategic Planning:*Business Strategy revision, including mission, vision, values and strategic objectives*Balanced Scorecard creation and implementation, key performance indicators definition, automation of KPI’s calculation, monthly business performance analysis and reporting-Process Improvement Activities:*Project Contributor on a Process Identification & Documentation project, where the APQC’s Process Classification Framework was adjusted to the business reality in order to create the Organization’s Process Map and document all business processes thru Process Information Cards*Project Manager on a Budget Management project, where an Expense Control Information System was designed and develop in order to facilitate budget compliance, thru P&L and Financial Accounts Status reports*Project Manager on a Time Management project, where a time structure was designed in order to estimate the organization’s cost structure and calculate process efficiency indicators (such as Transactions by FTE’s or the Average Time per Transaction)*Project Manager on a Project Management Methodology project, where a customized Project Management structure was created, including a Project Management Playbook, multiple Project Management Templates and a Project Management Information System, all aligned with PMI’s standards Show less

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  Mastercard

  Aug 2014 - May 2015

  Project manager / technical account manager
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  Publicis groupe

  May 2015 - Jul 2018

  Business strategic support manager
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  Publicis re:sources

  Jul 2018 - now

  Accounts payable director
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  Publicis groupe

  Jul 2023 - now

  Financial operations director

  Leading O2C (Billing, Collections & CashApplications) and P2P (Accounts Payable &Disbursements) operations within Costa Rica SharedService Center: 460+employees (8 managers, 26 supervisors), EUR 9MMyearly budget, 20+ markets (North America/LatinAmerica/Western Europe), 70% of total globaltransactions.Co-creating and implementing innovative strategiesalong with highly talented people to: ensureaccurate and timelytransactions across Procure To Pay and Order ToCash operations; continuously improve productivitythrough E2E process understanding, alignment andautomation (EDI/RPA); achieve stakeholdersexpectations by placing our clients at the center ofour strategy; develop next generation of leaders toensure future success.Main Achievements: sustainable headcountreduction through process waste identification andautomation (27 positions since May23, 6% overallproductivity increase while improving service levels);6 new supervisors promoted since May23 (talentreadiness). Show less