Experience

• 

  Lantk freight

  Jul 2011 - Sept 2012

  Extract clearance
• 

  Aura

  Aug 2012 - Oct 2013

  Cashier and sales
• 

  Melouk

  Dec 2013 - Jul 2014

  Cashier
• 

  Cartoonize

  Jul 2017 - Jan 2018

  Cashier sales

  Help customers to make their faces on cartoon design and follow up with them if this satisfied or not.

• 

  الجهاز القومي لتنظيم الاتصالات

  Feb 2018 - Sept 2018

  Call center representative
• 

  Cib egypt

  Sept 2018 - now

  • Answering agent questions regarding best practices or difficult calls.• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.• Handling customer inquiries• Manage and resolve customer complaints through telephone and by email to satisfy the customer needs• Responded to customer inquiries, providing information on bank accounts, policies, products, and services.• Check on the status of customer accounts and track his payments•Assist customers with replacing lost or stolen credit or debit cards• Experienced with banking systems (Oracle, Oasis, Card 400, IST and T24 system) عرض أقل • Acted as the first point of contact for calling customers and provided assistance for banking operations including: Credit Cards, Debit Cards, Accounts and Loans.• Managed customers who failed to make their payments on time and suggested settlement plans.• Escalated critical issues to the concerned departments and followed up until cases are closed.• Promoted retention plans to retain unsatisfied customers.• Handled complaints and disputes in a courteous and professional manner.• Executed customer callback calls on standing issues.• Showed excellence and top-quality performer for all period. عرض أقل

  • Contact Center Operations Senior Agent

    Apr 2022 - now

  • Contact Center Operations Agent

    Sept 2018 - Apr 2022