Experience

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  University of benin

  Mar 2017 - Sept 2017

  Public relations intern

  Engaged in documentation and file of incoming and outgoing files.• Partook in the drafting and typing of news stories regarding technological improvement, festivals, and events happening in the university.• Engaged in writing press release and newsletters.• Assisted in the planning and anchoring of courtesy visits, inaugural lectures, convocations, matriculation,and other events in the University.• Engaged in the planning of events happening in the university.• Drafted , typed and distributed speeches, letters and circulars.• Partook in receiving and sending out mails around the vice chancellor’s office. Show less

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  Abuja technology village fzc

  Oct 2019 - Jan 2021

  Central program operation officer

  • Assisted in correspondence, information, and record management.• Involved in professional engagement with senior colleagues.• Engaged in calendar management and prioritization.• Handled the documentation and filing of incoming and outgoing files. • Partook in data management.

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  54gene

  Jan 2021 - Jun 2021

  Data entry officer

  • Handled and managed the collection and entry of clients’ data before sending them for sample collection.• Ensured that client’s data are properly and accurately filled into the online registration portal. • Sorted complaints and feedback to management and followed up with the clients as required.

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  54gene

  Oct 2021 - Nov 2022

  Customer support representative

  • Guided clients and prospects on company products and services, i.e maximizing customer sales.• Responded to customer inquiries and complaints in a timely and professional manner via Phone calls,emails and live chats.• Ticket handling using Zendesk to track and prioritize interactions with clients.• Handled complaints to building strategies for improving the overall customer experience and fostering loyalty.• Worked cross-functionally with the sales, technical, payments, and laboratory team to deliver Solutions and improve processes. Assisting the sales team in winning new contracts with top organizations and ensuring the contracts are a success. Show less

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  Payday (techstars '21)

  Apr 2023 - Dec 2023

  Customer experience associate
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  Getpayed technology solutions ltd

  Dec 2023 - now

  Relationship manager