Experience

• 

  Hitachi power tools

  Sept 2013 - Nov 2014

  Customer service coordinator
• 

  Mitsubishi electric

  Nov 2014 - Feb 2016

  Customer service coordinator
• 

  Ezibuy

  Apr 2016 - May 2017

  Consultant
• 

  Transfreight

  May 2017 - Oct 2017

  Office administrator

  Provided comprehensive administrative support, managing key tasks and assisting team operations to ensure smooth day-to-day functions and efficient management

• 

  St john new zealand

  Feb 2018 - Aug 2024

  Responsibilities• Oversaw the day-to-day management of diverse IT and infrastructure projects, ensured it stayed within the approved scope, quality standards, timeframes, and budgets, while delivering outcomes that meet user expectations • Managed relationships across multidisciplinary & multicultural teams, including technical specialists, engineers, customers, and vendors, providing clear direction and leadership in complex environments• Proactively monitored project quality and identified, tracked, and managed project risks and issues, ensuring they were addressed in a timely manner• Developed, maintained, and presented comprehensive project documentation to senior management, including project initiation plans (scope, schedule, budget), ongoing status reports and timesheets, and final closure documents, ensuring full lifecycle visibility and control• Managed third-party suppliers to ensure quality and timely delivery of services• Followed comprehensive testing protocols for IT systems and infrastructure deployments, guaranteeing optimal performance and security prior to launch• Ensured project compliance with organisational policies and procedures• Contributed to the development of project management best practices within the organisation• Managed multiple projects within the programme• Created and tracked deliverables using MS Project and JIRAAccomplishments• Rolled out enhanced New Zealand’s national Electronic Patient Report Form, improving usability and accessibility for all healthcare providers, ensuring more efficient and accurate patient care• Led the deployment of MyPractice – a Practice Management System – to streamline referral team processes at St John, ensuring secure and confidential patient data transmission to receiving organisations Show less Responsibilities• Facilitated communication between project teams, external stakeholders and management• Monitored project timelines, milestones, and deliverables to ensure on-time completion• Coordinated resource allocation and scheduling across multiple projects• Prepared and maintained end-to-end project documentation, including change requests and risk/issue logs• Supported the development and tracking of project budgets• Conducted project status meetings and prepared progress reports • Coordinated and organised requirements, gathered workshops and project meetings• Managed complex large-scale projects with multi-million budgets• Supported project managers with additional administrative and coordination tasks as required • Ensured employees' timesheets are accurately entered and approved on time, managed the meetings calendar and created meeting minutesAccomplishments• Played a key role in coordinating the rollout of 11 new Volkswagen First Response Ambulance Units, expanding emergency medical coverage in remote regions across New Zealand, improving response times and patient care • Organised and led the complex rollout of upgraded tablets across New Zealand, streamlining workflows for healthcare providers, enhancing user experience, and improving data accuracy for better patient outcomes • Led the coordination and execution of an office relocation to new premises, overseeing contract negotiations, IT setup, and infrastructure implementation, ensuring a seamless transition with minimal disruption Show less Responsibilities• Assisted in the coordination and administration of projects from initiation to closure• Maintained project documentation, including plans, schedules and reports• Organised and scheduled project meetings, preparing agendas and minutes• Managed project-related correspondence and communication• Supported budget tracking and expense reporting• Assisted in the preparation of project presentations and status reports• Organised travel for the project team and management• Created project management office work instructions • Monitored team’s timesheets, ensuring they are entered correctly and on timeAccomplishments• Improved internal company processes, enhancing efficiency and supporting smoother project execution• Successfully managed the transfer of all data from the internal portal to SharePoint, ensuring seamless data migration and improved accessibility for the team Show less

  • Associate Project Manager

    Feb 2022 - Aug 2024

  • Project Coordinator

    Feb 2019 - Feb 2022

  • Project Administrator

    Feb 2018 - Jan 2019