Experience

• 

  Twamley & co

  Sept 2005 - Aug 2007

  Accountant assistant

  Day to day duties included working with fully trained accountants assisting with clients data entryTraining & learning the skills required to be a fully qualified accountantAccounts preparationVAT and tax computationsBookkeeping and invoice processingPAYE calculations

• 

  The ticket factory

  Sept 2007 - Jul 2019

  Support the business from a web development perspective; liaising with internal and external clients primary focused on delivering and maintaining bespoke ticketing white label website solutions.Maintain and develop the company’s overall ticketing website by composing clean & best practice HTML, CSS and JavaScript code.Implement new creative design or UX improvements by using preferred CSS Preprocessor methods.Solely responsible for the creation of bespoke responsive e-commerce websites based on client’s requirements to sell their ticketed event.Write functional reusable or bespoke JavaScript code that provides a solution to the clients event setup / requirements.Maintain high SEO standards throughout all client’s websites.Take control of requirement gathering to facilitate the design of the Ideal customer journey flow.Work closely with the inhouse Business Development & Client Service Management teams to continue the life cycle of existing client’s websites. Ultimately to maximise sales growth and fundamentally increase total revenue.Attend weekly Scrum session to discuss weekly sprint planning tasks. Break down responsibilities and assign manageable tasks.Prepare weekly code release. Deploy staging branch to our UAT platform and hand over to development tester, deploy master and release to production servers.Create, debug and publish clients / digital agencies website tags via Google Tag Manager.Oversee the operation of clients on sales, with the possibility of queue management.Achievements Integrated the first 3D ‘View From Your Block’ map within one of our high profile clients website.Developed the ‘out of the box’ software to fit the needs of client demands such as moving the asp core logic into a different part of the journey flow and utilizing the developed ticketing API.Assisted with the authentication of user data from a separate system / database to our primary ticketing platform. Show less Support the deployment, the effective and efficient operation and the ongoing development of The Ticket Factory website and associated white label sites. Ensure the performance, usability and security are always developed to a high standard. Liaise with the development team and project teams to enable effective management of projects.Assisted in the design, coding, and testing of technical solutions.Understood standard development lifecycle processes and applied our in-house methodology effectively on client engagements / projects.Applied knowledge of industry trends and developments to improve service to clients websites.Listened to others and accepted input from team members.Assisted with the implementation of multiple performance selections and virtual basket functionality.Achievements Implemented Modular SASS CSS preprocessing & gulp.js build scripts within all white label website builds. Supported the build for lazy loading events for use within our CMS website articles. Used the ticketing API to display user filtered events. Show less Expanded on front-end web development knowledge while introducing a mobile first approach to all new client white label sites. Assisted in testing and the rollout of software upgradesLead a small team which was dedicated to box office management and network arrangement configurationAdministrate in-house ticketing software system by providing support to all back office personnelProvide support and offer solutions to issues that arise from the IT infrastructure within the businessManage and organise the vast client service work load requirementsCreate, design and manage bespoke white label websitesOrganise and implement the managed offsite and onsite box officesLiaise with third party contacts to establish successful off site showsConduct intensive UAT testing to execute upgrade projectsOffer support and training to team members in many key team responsibilitiesManage and maintain hardware equipment and application software processes Show less Collate client / promoters sales figures from COB the previous day and send via preferred communication channelPrepare comparison data for internal communicationsProduce reports for other business units via Crystal / Business Objects softwareProvide promoters with up to date sales figure via email and phone channelsComprehensive data entry in to documentation that provides informative end of day sales reportsBalance previous day close of business sales against payment intakeBalance pre-show sales for arena duty client service executives Show less Answer inbound customer calls regarding tickets sales to entrainment eventsHelp solve customer queries regarding a booking made over the or onlineAssist with technical issues customer may face when booking onlineAssist with ticket dispatch.Work event nights as a customer facing representativeAnswer inbound calls providing the customer with a positive experience Create ticket orders / bookingsHear and deal with customer queries effectivelyBasic administrative duties Data capture Show less

  • Lead Web Developer

    Nov 2016 - Jul 2019

  • Junior Web Developer

    Mar 2014 - Oct 2016

  • Client Support Team Leader

    May 2013 - Feb 2014

  • Senior Business ICT Analyst

    Dec 2009 - Apr 2013

  • Data Services Assistant

    Jun 2008 - Dec 2009

  • Contact Centre Agent

    Sept 2007 - Jun 2008
• 

  Chrishowells.me

  Sept 2019 - Dec 2019

  Personal development training
• 

  Informa markets

  Jan 2020 - now

  Front end developer