Experience

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  Great wall chinese and sushi restaurant

  May 2004 - May 2006

  Manager

  Responsibilities Include:• Committed to deliver quality food, beverage, and excellent service to every customer • Approved, tracked, and maintained all licensing related documents • Established restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, disciplining, and terminating employees• Supervised and managed 11 staff members• Implemented all Licensing Applications within specified time frames for Georgia’s Department of Health and Inspection Service• Planned, monitored, appraised, and reviewed job contributions• Controlled costs by reviewing portion control and quantities of preparation; minimizing waste; and ensuring high quality of preparation• Inspected all reporting functions; including complaints, quality/incident reports, and fee for service contracts to ensure consumer satisfaction and service delivery Show less

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  Chinese and sushi restaurant

  May 2006 - Jan 2016

  Manager

  • Language Proficiency (English, and Chinese)• Administration • Daily Operations• Word Processing• Restaurant Management • Fiscal Management• Event Planning• Employees Training- Supply Management- Interviewing- Hiring- Scheduling- Determine Salaries

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  Johnny chang's chinese and sushi restaurant

  May 2006 - Jan 2016

  Manager

  Responsibilities include:• Committed to deliver quality food, beverage, and excellent service to every customer • Formed and directed 9 staff members including recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, disciplining, and terminating employees• Prepared weekly schedule for all staff members• Exceeded consistent customer satisfaction via standards of Pennsylvania Department of Health and Inspection service• Managed operations of restaurant including monthly business analysis, receiving shipment, damages, and supply ordering• Approved, tracked, and updated all licensing procedures consistent with Pennsylvania’s licensing regulations• Supervised kitchen area to ensure all staff follow all applicable rules and regulations• Completed all Licensing and Civil Rights Compliance Applications within specified time frames for Pennsylvania’s Department of Health and Inspection Service• Monitored all consumer services provided in accordance with Department of Health and inspection requirements• Achieved all reporting functions; including complaints, quality/incident reports and fee for service contracts to ensure consumer satisfaction and service delivery• Generated more than $500,000 in sales in 2008 and 2009 and recognized as “best manager” by owner• Built strong partnerships with co-workers and management• Developed new customer relationships and interacted with existing customers to increase sales Show less

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  Panera bread

  Jan 2017 - now

  Manager at panera bread

  Manager 2017-PresentPanera Bread, Wynnewood, PA• Maintain daily record of all transactions and generate reports for store manager• Write order supply requests to replenish merchandise• Train staff to deliver outstanding customer service• Motivate sales employees to improve morale, performance, and store revenue• Analyze marketing information and translated in into strategic plans for customer service• Stocked and restocked inventory when shipments are received• Addressed customer inquiries and resolved complaints • Deliver excellent customer service by greeting and assisting each customer• Reward top performance with visible recognition and specific perks like preferred scheduling• Assisted with recruitment and training of new staff• Oversees over 25 staff members including assigning, coaching, disciplining, and terminating employees• Generated more than $2,000,000 in sales in 2017 Show less