Experience

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  Aiesec bucharest

  Nov 2013 - Nov 2014

  Account manager hr

  Team member Incoming Global Internship Program- Perform activities such as research, headhunting, CV screening, interviewing through Skype, and attending conferences, training and sales meetings.Achievements: More than 20 interviews, 2 internationals recruited for a Teaching internship in Bucharest.Coordinator of the national project “Discover Romania beyond Dracula”- Conduct activities such as sending emails, Skype interviews, organizing events, online promo, and research for possible partnerships.Achievements: 15 interviews, 3 internationals (Egypt, Poland, and Serbia) recruited for the project.Organizing committee member for the project “ Teaching Romanian Youth- 2nd edition”- Perform activities such as headhunting, CV screening, interviews, event planning, agenda manager. Show less

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  Cgs (computer generated solutions)

  Nov 2014 - Jun 2015

  Sales support representative

  ▪ Collaboration with two departments, Order verification (Fraud) and Customer Notification (Sales) in both English and Spanish language. Responsibilities such as: phone contact with the customers, order and fraud verification, identity check in different systems, making decisions in a fast pace rhythm and pressure. ▪ Spanish language training for new employees

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  Amazon

  Dec 2017 - Sept 2023

  Providing support to Vendors and Brand Specialists, improving processes and mechanisms, data analysis, project management. Point of contact within my team for outside stakeholders. My main tasks as a senior data associate are maintaining communication with multiple teams across locales, managing the life-cycle of a project, of varying levels of complexity, driving project delivery and constantly looking for ways to improve the function of the team. Since joining Amazon, I transitioned from project to project and quickly developed into the role of Point of Contact. My main tasks were to deliver training and working sessions, doing data analysis, communicating across teams and locales, planning and distributing the workload among my peers and delivering data sets within deadlines.

  • Vendor consultant

    Apr 2022 - Sept 2023

  • Senior Machine Learning Data Associate with Spanish

    Jul 2019 - Sept 2023

  • Machine Learning Data Associate with Spanish

    Dec 2017 - Jul 2019
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  Genpact

  Aug 2023 - now

  Team leader

  ▪Leading and managing a team during a Transition process.▪Working closely with multiple international teams to create and develop guidelines, SOPs and procedures.▪Monitoring and reporting progress to stakeholders.▪Identifying and resolving issues that appeared during the transition.▪Training and coaching team members on new systems and workshops.My key achievements during this role are:▪Successfully led the team through a complex transition, resulting in seamless integration of new processes and systems.▪Reduced errors and processing time by implementing quality control measures.▪Collaborated with stakeholders to identify and implement process improvements, resulting in cost savings and increased customer satisfaction. Show less