Experience

• 

  South african airways

  Nov 1997 - Sept 2007

  Senior cabin crew member

  First and Premium class specialist and on-board leader.Supervising the Cabin Crew on-board performance, monitoring compliance to civil aviation regulations to ensure that international safety standards, procedures and requirements were met and identifying performance gaps and development needs of Cabin Crew Members.Ensuring crew licences, medical certificates are correctly completed and signed and log books maintained up-to-date. Provide coaching, guidance and developmental feedback to cabin crew members Show less

• 

  International sos

  Oct 2012 - Mar 2013

  Customer services executive

  Coordinating medical examinations for client’s employees for pre-employment, pre-deployment and periodical certifications.Liaising with medical practitioners to arrange medical examinationsForwarding the results to the medical team for review and certificationIssuing Fitness Certificates to clients and members

• 

  Comair limited

  Apr 2013 - Jun 2022

  Planned, organized and monitored activities and work performance of cabin crew. This was particularly beneficial in the resumption of operations after the Covid 19 lockdown.Liaise with different departments, such as catering, aircraft grooming and ground handling to address Covid-19 challenges of sanitisation, social distancing and passenger movement and solve problems collaboratively. Monitored processes and recommended methods for improvement. Cabin crew needed new ways to give quality customer service adapting implementation of Civil Aviation Authority regulations, company standards, policies and procedures in line with state of disaster legislation.Ensured adherence to cash management by cabin crew who handled cash sales while operating on Kulula.com, providing cash sales service on flights.Handled escalated customer complaints and responded and recommended solutions and remedial action. Show less Managing and controlling all aspects of the aircraft Cabin environment to the required standards,ensuring compliance with company policies and procedures. Review flight and passenger information before the flight, consider any special passenger requirements, and coordinate with the catering department and ground handling staff.Ensuring the the Aircraft Cabin meets correct cleaning standards for all areas and all safety & operating equipment is serviceable,Performing administrative tasks during and after the flight. This includes recording in-flight sales, reporting cabin problems or defects, and completing crew documentation and flight reports. Maintaining stock control measures and ensuring stock takes are carried out especially on all Kulula flights where items were for sale;As Brand Ambassador I was responsible for ensuring that: On job training (OJT) for newly recruited cabin crew, giving special attention to grooming , productivity, product knowledge, service skills, attitude etc.Responding timeously to Customer Complaints and supply flight reports to the Cabin Crew Manager & all relevant departments;Representing the British Airways and Kulula brands positively at public and industry events. Show less

  • Assistant Manager: Cabin Crew

    Jan 2020 - Jun 2022

  • Brand Ambassador/Cabin Controller

    Apr 2013 - Dec 2019
• 

  Conga group

  Feb 2016 - now

  Co-founder/ business operations manager

  Providing oversight and quality control for large house and office cleanings.Conducting business process assessments and developing new processes for the successful management and execution of services.Managing marketing campaigns on social media.Increased client base of repeat clients through client retention and customer relations.