Experience

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  Fgi technology

  Dec 2005 - Jun 2006

  Noc support engineer

  technical help and troubleshoot technical problems at remote end. site survey and site preparation perform maintenance and repairs on equipment, on all products sold & supported by shared technologies responsible to deal with the last end technical problems of customers regarding their vsat connectivity

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  Datawise consultants pvt ltd

  Jun 2006 - Mar 2007

  Vsat support engineer

  handled asps/vendor team for vsat related activities and service governance single point of contact for all vsat customers in north & east region coordination with backend team for end to end service support with in sla weekly and monthly review with associate partners and monitored policies for prevention of revenue leakages

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  Airtel

  Apr 2007 - now

  experience here:incident, request and configuration management; on-site support for remedial activities to resolve the incident as per contracted sla's. joint review with client for major outages / incidents and submitting a detailed report to the nic steering committee. conducting a joint review meeting to discuss on the status of project such as uptime/downtime per site per equipment, compliances & audit status. managing external and internal escalation for network / service outages. ensuring sla as per contract. extending support to clients for new requirements in designing the solution, driving specifications and creating future roadmap. supporting client on external audits and maintain all the compliances. show less roles here: maintaining network uptime and sla for network operations (satellite, ll and vpn). efficient coordination between airtel and clients for technology centres & ku/ex- c band hubs (complete wan network).network management, maintenance and configuration upkeep of the satellitemaintaining the records/details of the process as per the standard. providing support to any technical escalation from field engineers.handling trouble ticket management, incident management, change management. direct client interaction which involves the processes like changes in the configuration as per their requirements show less