Experience

• 

  Al saif motors co. ltd. jaguar land rover

  Feb 1995 - Mar 1996

  Senior service technician

  • Service and Repair Quality & F1 Attainment (Fix It Right The First Time)• Inspection, Diagnosing Maintenance and Repair Work• New Vehicle Delivery Inspections and accessories installation• Vehicle Delivery and Completion Attainment• Customer Service Satisfaction Rating (Service Quality Results)

• 

  Alhamrani group of companies

  Mar 1996 - Apr 2014

  • Business Plan Implementation for Service Reception Operation• Service Sales Performance Achievement (Gross Service Sales & Service Sales / Service Advisor)• Up-selling items sales performance• Expense Control and Management• F1 (Fix It Right The First Time) Rate Performance• Service Products and Campaign Implementation• Smooth traffic of customers and immediate receiving in the Reception Area• Successful appointment process including increase in show customers• Balanced Customer loading per Service Advisor• Championing Customer Satisfaction and Complaint Handling• Customer Handling and Service Treatment• Training Plan and Program for Service Adviser• 100% compliance and sustain of 5 Promises Program Show less

  • Senior Customer Service Advisor

    Jan 2008 - Apr 2014

  • Team Leader

    Jan 1998 - Jan 2008

  • Senior Service Technician

    Mar 1996 - Jan 1998
• 

  Hino saudi arabia

  Apr 2014 - Oct 2021

  • Workshop Business Planning and Management• Service Sales Performance Achievement (Gross Service Sales & Net Profit)• Expense Control and Management• Championing Customer Satisfaction and Complaint Handling• Workshop Operation Management (Workshop Utilization, Productivity & Efficiency)• Quality of Repair and F1 (Fix It Right The First Time) Rate Performance• Warranty Policy and Procedure Implementation and Compliance• Technical Bulletin & Service Campaign Completion Compliance• Service Marketing Initiative (Service Retention and Penetration)• Manpower and Staffing Management (Personnel Management, Development and Motivation)• Training Plan and Program (Service Operation Training Needs Analysis)• Facilities (Facilities Improvement & SST Tools and Equipment)• Inter-Department Relationship Representative• Customer visit and support• customer Voice report• 3S Meeting for Customer Support • Share customer voice report with departments and solve these problems• Eco drive and safety drive training• Training program for periodic maintenance,repairs of Transmission and Engine Show less • Workshop Business Planning and Management• Service Sales Performance Achievement (Gross Service Sales & Net Profit)• Expense Control and Management• Championing Customer Satisfaction and Complaint Handling• Workshop Operation Management (Workshop Utilization, Productivity & Efficiency)• Quality of Repair and F1 (Fix It Right The First Time) Rate Performance• Warranty Policy and Procedure Implementation and Compliance• Technical Bulletin & Service Campaign Completion Compliance• Service Marketing Initiative (Service Retention and Penetration)• Manpower and Staffing Management (Personnel Management, Development and Motivation)• Training Plan and Program (Service Operation Training Needs Analysis)• Facilities (Facilities Improvement & SST Tools and Equipment)• Inter-Department Relationship Representative Show less

  • Service Manager & Fleet Customer Support - Eastern Region

    Sept 2019 - Oct 2021

  • Workshop Manager

    Apr 2014 - Sept 2019