Experience

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  Advance auto parts

  Jan 1999 - Jan 2013

  Java program developer / b2b analyst / edi analyst

  Advance Auto Parts is a retail auto part provider. During my 14-year tenure with the company, I served in a series of roles including Java Program Developer (2012-2013), B2B Analyst (2009-2012), and EDI Analyst (1999-2009).

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  Ge digital

  Jan 2014 - Jan 2020

  Senior support engineer / operations business analyst / end user support engineer

  I advanced up through a series of roles and was retained through GE Digital’s acquisition of Meridium in 2016 with a final promotion to Senior Support Engineer in 2018. Key Contributions:- Migrated 250 customers from legacy FTP delivery system to GE’s approved Box structure and ensured secure, consistent transmission of files.- Conducted interviews with global support, order fulfillment, and development teams to document requirements for Meridium Migration from Oracle RNT to Salesforce utilizing Agile Methodology.- Facilitated migration of Support team to Incontact from legacy phone system, and created uniform working environment for global support teams.- Expedited customer issue resolution process by crafting and editing knowledge-based articles on common issues and associated resolutions. - Created and facilitated training programs that boosted efficiency of order fulfillment team by 75%.- Played key role in initiative that delivered $30M increase in productivity through cloud automation.- Attained remarkable 95% customer support rating for dedication to delivering exceptional service. Show less

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  Apex systems

  Sept 2020 - Dec 2020

  Technical lead

  At Apex, I was contracted to serve as project manager for their customer, Altria. I delivered direct support to the Project Manager by gathering requirements and streamlining information for the upcoming SAP implementation project.Key Contributions:- Designed business flow diagrams and consolidated data to establish groundwork for SAP implementation team.- Boosted efficiency and accuracy significantly by conducted extensive data consolidation efforts.

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  Moog inc.

  Dec 2020 - Nov 2022

  Project manager

  Moog is a manufacturing organization that provides products for difficult motion controls, such as electric, hydraulic, and electro-hydrostatic solutions. I leveraged an Agile methodology to implement several projects for Moog, prepared them for SAP Implementation, and provided critical system analysis support. Key Contributions:- Played integral role in identifying process gaps and establishing best practices for process mapping, which boosted productivity across product streams by 15%.- Streamlined shipping process efficiency 10% by optimizing value stream mapping. Show less

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  Velosio

  Aug 2022 - Jan 2023

  Senior project manager

  At Velosio, I managed a portfolio of 12+ projects, facilitated kickoff meetings, monitored a total budget of $5M, and succeeded in achieving 95% on-time project delivery rate.Key Contributions:- Delivered detailed project status reports to ensure project transparency, which resulted in 100% client retention rate. - Increased productivity by 10% by utilizing and training team on SmartSheet for project artifacts.- Established new mentoring program that enabled team members to get PMP Certified. Show less

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  Ibase-t

  Mar 2023 - Apr 2024

  Project manager

  In my latest role, I was charged with leading 2 projects valued at $1.2M to implement Solumina for key Aerospace & Defense customer using IBase-T’s Agile methodology. I generated weekly and monthly progress reports for executive leadership team, and managed the budget utilizing SmartSheet to present vital project information to stakeholders. Key Contributions:- Boosted customer satisfaction ratings by 20% and improved team performance by 10% through diligent project management.