Experience

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  Bank abc

  Jun 2005 - Apr 2022

  Scope of Work: • Lead a team responsible for processing and managing Letter of Credits (LCs) and documentary collections. • Manage the day-to-day operations of the LC and documentary collections section, ensuring efficient processing and adherence to service level agreements (SLAs). • Monitor transaction processing to maintain accuracy, compliance, and timely completion. • Collaborate with Relationship Managers and clients to understand their trade finance requirements and provide solutions. • Address client inquiries and resolve issues related to LCs and documentary collections promptly and effectively. • Build and maintain strong relationships with internal stakeholders to facilitate seamless operations and client servicing. • Develop and implement risk mitigation strategies to safeguard the bank's interests. • Prepare comprehensive reports and analysis for management, highlighting operational performance, trends, and recommendations for optimization. • Collaborate with other departments to streamline processes and enhance overall efficiency. عرض أقل BusinessUnderstand the Trade Business, Products and the Clients for the markets that are being processed Adhere to service levels and efficiency/accuracy standards to deliver against our key performance indicators Provide subject matter expertise and support to internal stakeholdersCollaborate with cross-functional teams to deliver Trade Finance Operations objectivesIdentify areas for improvement and contribute to actionable recommendationsProcessesExecute processing of Trade Finance processes, ensuring adherence to operating instructions, and full compliance of internal policies as well as regulatory requirements.Maintain process documentation, including workflow diagrams, department operating instructions and process manuals.Identify opportunities for process optimization and automation to enhance operational efficiency and reduce risk.Collaborate with internal teams to implement process improvements and drive operational excellence.Maintain high productivity and completion of tasks within assigned cycle times with high accuracy in execution of transactions. عرض أقل Key Responsibilities· Processes Letters of Credit or Letter of Guarantees and their respective amendments.· Responsibility for the examination, advising, acceptance, amendments and of documentary Letters of Credit, Standby Letters of Credit, Guarantees and Collections.· Ensure that documents, standby credit, guarantee, amendment conforms to the requirements of the Bank.· Responsible for the accurate processing of Trade Finance and Letter of Credit/ Letter of Guarantee products & Documentary Collections· Ensuring any issues are resolved efficiently and professionally in order to maintain the highest standard of customer service. عرض أقل

  • Deputy Head of the Letter of Credit and Documentary Collection Department

    Sept 2019 - Apr 2022

  • Letter of Credit, Documentary Collections, & Letter of Guarantees Supervisor

    Jan 2014 - Sept 2019

  • Letter of Credit, Documentary Collections, & Letter of Guarantees Specialist

    Jan 2010 - Jan 2014

  • Letter of Credit, Documentary Collections, & Letter of Guarantees Senior Officer

    Jan 2008 - Jan 2010

  • Letter of Credit, Documentary Collections, & Letter of Guarantees Officer

    Jan 2007 - Jan 2008

  • Letter of Credit, Documentary Collections, & Letter of Guarantees Junior Officer

    Jun 2005 - Jan 2007
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  Abc international bank plc london uk

  Nov 2018 - Feb 2019

  Letter of credit supervisor

  International banking experience due to working under United Kingdom legislation several intervals with bank ABC international Europe in London United Kingdom handling variety of overseas trade operations and trade finance instruments.

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  بنك التعمير والإسكان hd bank

  Apr 2022 - now

  Achievements: • Establishment of complete MIS structure and reporting database for the banking centralized operations • Launch of a workable plan to lean the process and improve the quality of deliveries. Scope of Work: • Management Information Systems (MIS) Development: - Lead the development, and implementation of MIS solutions tailored for transaction banking operations. - Ensure MIS systems effectively capture, analyze, and report on key performance indicators (KPIs), operational metrics, and transactional data. • Technical Operations Support Management: - Oversee technical support operations for transaction banking systems, ensuring timely resolution of issues in addition, adherence to service level agreements (SLAs). - Develop and implement strategies to enhance operational efficiency and minimize downtime through proactive monitoring and maintenance. • Collaboration and Stakeholder Management: - Work closely with internal stakeholders, including IT teams, product managers, compliance officers, and senior management, to align MIS and technical support initiatives with business goals. - Act as a key liaison with external vendors and service providers to manage relationships and ensure effective delivery of technical services and solutions. • Risk Management and Compliance: - Implement robust controls and procedures to mitigate operational risks associated with transaction banking systems and MIS. - Ensure compliance with regulatory requirements, internal policies, and industry standards related to transaction banking operations and MIS. • Team Leadership and Development: - Provide strong leadership to the MIS Group, fostering a culture of accountability, collaboration, and continuous improvement. - Mentor and develop team members, promoting their professional growth and ensuring alignment with organizational objectives. عرض أقل Achievements: • Improved and measured increase in the quality of deliveries through effective plans for production, controls & review of process. Scope of Work: • Ensure efficiency and accuracy of processing functions in the trade finance department, management reporting, regulatory reporting, invoicing, and follow-up. • Originates trade finance transactions with corporate and commercial customers. • Originates trade finance and working capital solutions for strategic clients by preparing presentations, pitching solutions, drafting terms sheets, and coordinating with risk and legal to document deals properly. • Engages with customers in a consultative capacity to structure trade transactions. • Delivers organization value proposition for clients by collaborating with other areas of International Trade, and Commercial Banking. • Actively interacts and cooperates with Relationship Managers and other product partners in his/her coverage area to foster and maintain synergies. • Prepares calling agendas, call reports, and ensures revenue reports are accurate. • Takes ownership of operational issues with the middle and back offices to ensure proper implementation and delivery of trade products and solutions. • Actively plays a role in risk management by promoting risk culture awareness through identifying, managing, and escalating risks that fall outside compliance according to the organizational policies and procedures. عرض أقل Achievements: • Established a centralized department for Letter of Guarantees processing. • Processing automation for transaction banking - Automation of archiving solutions. ` Scope of Work: • Responsible for managing all trade finance operations of the Letters of Guarantee Unit through managing the timely preparation, processing, issuance, and verification of all Letters of Guarantee and related documents, ensuring that all LG-related inquiries, claims, and other requests are handled on time and that all Letters of Guarantees are received and verified against international trade rules and Central Bank of Egypt regulations. • Provide strategic leadership and direction to the Guarantees Department team, ensuring high performance. • Ensure all activities within the Guarantees Department comply with company policies, regulatory requirements, and industry best practices. • Assess risks associated with guaranteed issuance, ensuring adequate controls and procedures are in place. • Maintain high standards of customer service, resolving escalated issues promptly and ensuring client satisfaction. • Prepare regular reports on departmental performance, including recommendations for improvement. • Build and maintain relationships with internal stakeholders and external parties. عرض أقل

  • Head of MIS OPS. & Trade Finance MOC.Transaction Banking Technical Operations Support Manager.

    Apr 2024 - now

  • Head of Trade Finance M.Control Executive Manager & Director of Letter of Guarantees.

    Sept 2023 - now

  • Letter of Guarantees Dept. Senior G.Manager.Deputy Head of Trade Finance Centralized Operations.

    Apr 2022 - now