Experience

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  Dimension data middle east and africa

  Dec 2009 - Jan 2011

  System engineer

  -Resolution of incidents, problems and requests within service level agreements, including negotiation with users, specialists, other staff and suppliers as appropriate-Environmental asset register maintenance-Identify new technological trends that could benefit our clients-Installation, maintenance and upgrading of equipment-Adhere to technology best practices and standards across all the managed platformsMCSE (2003), MCSDST CertifiedMCP - 6907326

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  Zensar technologies

  Apr 2012 - Jul 2012

  Trainee

  TraineeI was involved in 3month training program for the Infrastructure Management DomainConcepts & Technologies that I have learnt include: CiscoITIL v3Exchange Server 2010Service Desk using Manage EngineLinux, DHCP&DNS, and Windows Server 03/08Software Testing Training ISEB-Writing test plans with test lead and team-Analyzing requirements -Writing Test cases and Scenarios-Executing test cases -Re-testing and Regression-Writing test reports-Involved in Functionality Testing, GUI Testing, System Testing and Usability testing -Defect tracking and reporting Show less

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  Investec

  Aug 2012 - Aug 2014

  Specialist desktop engineer

  System Support Operator / Desktop Support-Provide 3 Tier Technical Support, work with vendors to analyse and support software solutions-software deployment solutions for in-house applications and software-1st contact for consultants for all IT related issuesApplications Supported-Citrix-Active Directory-Mailbox Creation-Card400-Finance

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  Zensar technologies

  Aug 2014 - Jul 2015

  Monitoring service delivery team lead

  Responsibilities - Application Monitoring To monitor the events occurring on IT360 consoleMonitoring on live, staging and development environmentNotifying client regarding alerts related to applications, server and hardwareRaising service request\incidents to relevant team for any occurring eventCritical alert escalation as per predefined operating proceduresResponsibilities - Security Monitoring Monitoring the security events occurring on SSIM consoleAnalysis of security alerts Trend analysis and input into continual service improvement processTo check nature of events pop up on SSIM consoleTroubleshooting and providing basic resolution within L1 supportCritical alert escalation as per defined operating proceduresEscalation to client security specialist and security managerFollow up on escalated or critical alertsReporting on daily, weekly and monthly basisRegular communication with incident manager, IT events manager and application management team. Preparing of alert reports Show less

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  Fnz group

  Aug 2015 - Jan 2019

  Production and operations test analyst

  Application Maintenance, Database and System Support for Integration Team Customer Focused Service and Content Web Developer.Team is responsible for all services that integrate the company with in the business process and also ensure the smooth running of applications that are enhanced within the team. -SQL Server Database Administrator and Maintenance-Content Developer using HTML-Email In Config Support-Services Support- Application Testing-Daily monitoring for Email In Solutions-Daily maintenance and creating on SSO Clients-Daily Maintenance and Testing Regression for Services Developed using SOAP UI-Monthly Reports for private clients on our associated platforms-Develop and improve services that are used in the business-Required to document all new service updates created-Required to develop and create new solutions within business-Sort daily logs using Manage Engine Call Log System-AGILE / Sprints Efficient Show less

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  Expleo group

  Feb 2019 - Dec 2020

  Technical test engineer

  Areas of Expertise• Testing• Quality Assurance• Technical Skills• HP Quality Centre • SOAP UI • SQL • Content Dev • Database Admin • Ad hoc Testing• Performance Testing• Functional Testing and Non-functional Testing• Prep and Run Test Environments for Automation• Perform Regression Test• Execute System Validation Plan• Liaise with the Business Analyst and technical teams in order to compile test scripts• Upgrade existing test scripts to effectively test enhancements and new requirements• Daily System and Regression testing via automated scripts• Co-ordinate and schedule testing activity required by external parties• Understand and analyse test results• Manage testing defects Involve relevant business staff in quality assurance testing analysis• Contribute towards content of procedure guides and manuals for business users.• JIRA• SCRUMS• AGILE And Waterfall Methodologies• Automation Execution• Software Quality • Manual Testing • Customer Support • Documentation • End to End Testing • Testing SAP S/4 Hana Systems Integration • POS System Testing • System Integration Show less

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  Sage

  Apr 2021 - now

  Test engineer