Experience

• 

  Ienergizer

  Oct 2007 - Jun 2013

  - Analyze & ensure optimum utilization of resources with the workforce. - Manage day-to-day operation by maintaining all KRA. - Establish learning & development plans/sessions/quizzes for teams. - Train & evaluate 25 executives/ month by conducting Skill Assessments, Con chats, C-sat monitoring, Chat Monitoring, Coaching and Feedback sessions.- Coordinate Head Office through weekly supervisory calls to discuss new updates and share them through team briefings.Key achievements:- Awarded “Supervisor of the Month” 7 times from October’11 to February’13. - Awarded “Supervisor of the Quarter” 4 times for different quarters from October’11 to February’13.- Recognized as a Team Lead for maintaining Quality & CSAT Scores of above 90%. Show less

  • Operations Team Lead - Sprint (Telecomm)

    Sept 2010 - Jun 2013

  • Quality Assurance Tester (Bioware - EA Games & Sony Online Entertainment)

    Oct 2007 - Aug 2010
• 

  American express

  Feb 2014 - Mar 2015

  Senior customer care executive - ccsg

  - Resolve more than 100 Card Members queries or concerns daily.- Assist supervisors or other team’s low and mid-level escalations.- Partake in weekly team huddles of call audits to evaluate calls & learn best resolutions. - Ensure to maintain all necessary KRAs.Key achievements:- Recognized amongst the “Top 20” throughout WSN (World Service Network) for having best CSAT & Relationship Care score of 92%. - Mentored trainees on ‘Product Knowledge’ & ‘Relationship Care’ twice in a month. Show less

• 

  Prothious engineering services

  Apr 2015 - Apr 2017

  Senior business development executive

  - Keep strong connect with existing clientele and venture new project opportunities.- Identify new corporate partnerships in assigned territories and work on new project collaborations. - Assist senior management in analyzing the international market to formulate strategies for business expansion.- Keep a track of ongoing projects and coordinate with multiple teams to address client’s needs.- Maintain reports such as ‘sales tracker’ & ‘territory activity tracker’.- Prepare quotes/ proposals for new projects.Key achievements:- Was able to convert & revive the company's inactive European market as well as crack first Italian client. - Won projects from South East Asia, Europe & Australia from clientele, generating a total revenue of $84,000 and above. Show less

• 

  Fiinovation

  Aug 2017 - Mar 2018

  Client relationship manager

  - Keep existing clientele of multiple territories updated about their project through daily calls. - Take ownership and coordinate with relevant teams to cater to all queries & escalations of clients.- Lead business meetings with clients weekly and maintain lasting business relationships. - Assess client escalations & provide critical insights to the sales team as well as senior management to improve services.- Be a part of weekly senior management meetings to develop efficient strategies to retain clients.- Ensure to maintain high quality & customer satisfaction over calls.- Audit regular calls & motivate team members to achieve monthly retention targets.Key achievements:- Given the opportunity to represent the company to International Delegates & crack company’s first Japanese CSR project from Mizuho Bank. - Was specifically entrusted to manage premium clients with CSR project volume of 90 Lakhs & above. Show less

• 

  Safeducate learning_official

  Sept 2018 - Jan 2022

  Assistant manager business development

  - Represented company in various conferences & events to explore new business prospects & opportunities.- Maintain strong relations with new as well as existing corporate clients.- Manage corporate workshops for new corporate clients at PAN India.- Managed overall sales & operations for Top B-School Partnerships (IIM Kashipur & IIM Lucknow).- Devised efficient marketing & sales strategies to create, deploy and optimize effective campaigns for multiple projects.- Participate actively in Soft Skills sessions, LIVE Webinars & Video Shoots representing the company.- Lead and established prospect conversion process & messaging assisting team to onboard multiple renowned personalities & corporates to company's 1st Learning App Project (SEEKHO). Show less

• 

  Seekho

  Sept 2020 - Jan 2022

  Growth & acquisition expert

  - Guide and assist the team to search, identify and onboard Senior Corporate Professionals to the platform.- Act as a POC for more than 50+ Senior to Mid-Level Management Mentors and address their concerns by coordinating internally with multiple teams. - Train & assist internal team members in Mentor Acquisition & Management. - Manage 70+ event calendar monthly by coordinating with the Operations Team as well as assist Marketing Team with new marketing posts. - Retain old mentors as well as manage all Active Mentors with multiple engagements.- Drive and assist the Production Team in generating 500+ new Video Content by having Mentors or Influencers for monthly shoots .- Have been one of the 'Thought Leaders' on Seekho in generating Micro-Learning Video Content for Marketing, Lead Generation and many more interesting topics. - Assisted Video Production & Marketing Team with multiple Video + Voice Over Content. Show less

• 

  Blackboard education & research foundation

  Feb 2022 - now

  • Head of Social Media

    Jul 2023 - now

  • Senior Manager Corporate Strategy

    Feb 2022 - Jun 2023