Experience

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  Target

  May 1998 - Aug 2000

  Team leader

  Experience leading teams of two direct managers and up to 50 sales associates. Supported up to four departments simultaneously, with positive sales comps year over year (YoY). Weekly sales ad preparation and visual merchandising. Provided excellent customer service to all guest. Monitor inventory levels and ordering for all departments. Duties also included writing employee performance reviews on a 30/60/90-day basis and partnering with HR to deliver all reviews timely.

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  Blockbuster

  Nov 2001 - May 2008

  District training manager

  Directly responsible for facilitating training for up to 52 corporate stores and orientating over 500 new employees. Weekly monitor training compliance programs for all regional stores and implementing strategies to deploy new training within short timeframe. Focused on development for team members internally and training to get to the next level. Promoted 5 Store Managers, numerous Assistant Managers, and Shift Leaders. Focus on stores with performance concerns and help mentor store leadership teams within the district. Demonstrated excellent analysis of P&L Statements to improve store level and district level financial growth. Improved operational activities such as cash handling procedures, loss prevention, customer escalations, and HR responsibilities. Support all store operations, including scheduling, hiring, training, sales, and leading a store team. Managed weekly, quarterly, and annual fiscal sales plans, with specific targets, and coached sales opportunities as necessary. Weekly updated engaging visual displays, special promotions, and marketing strategies to increase store performance. Analyze store performance and growth to anticipate obstacles or potential challenges, and openly communicated with District Manager to review customer insights. Show less

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  Apple

  Apr 2008 - Dec 2016

  Manager

  Responsibilities included leading teams of 60-120 employees, across multiple departments, while providing amazing customer experiences. Growing employees through individual development plans and using succession planning tools to help guide hiring and training for all areas of the business. Developed recruiting and On-Boarding strategies across larger (Houston) market for multiple stores. Inspired and coached ownership opportunities to drive sales, while managing store revenues up to 60 million dollars per year. Oversaw operational activities such as inventory management, HR functions, visual merchandising, and large scale high profile, product launches. Worked as a mentor and coach to management teams and partnered with Senior Leadership to execute organizational goals. Show less

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  Starbucks

  Nov 2017 - Mar 2020

  Store manager

  Build plans that support both the customer experience and the partner experience. Oversee store oper-ations, inventory, staffing, training, food management plan, and cash management. Set goals with em-ployees that keep them engaged and challenged. Coach and provide feedback to store partners that encourage growth in the barista, shift supervisor, and assistant manager roles. Grow same store sales YoY and manage P&L to ensure profitability. Partner with the community to build network and a rela-tionship with the Store. Partner with District Manager to identify staffing and training needs for the dis-trict. Act as a mentor and a trainer to new partners at Store Manager and above level. Complete training and onboarding for fellow stores. Certify partners to Starbucks standards. Ability to manage confiden-tial information effectively, while maintaining adherence to company policies and procedures. Demon-strated negotiation and management skills as well as an ability to work in a team environment. Exhibits a strong, highly collaborative working style; builds strong relationships. Knowledge of employment laws and regulations including state and federal regulations regarding employment practices Show less

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  Carvana

  Mar 2020 - Dec 2020

  Market operations manager

  Brand ambassador to Carvana experience within growing Columbus Market. Provide vision and growth plans to territory manager. Manage logistics and fleet vehicles, inventory management of vehicles and property, customer quality and satisfaction with a team of customer advocates. Directly responsible for team of up to 26 advocates. Manage registration paperwork and ensure compliance for submittal to Ohio BMV, create community outreach projects that build connection. Oversee mentoring and training programs within the market. Develop succession plan of leaders and promote internal growth. Acts as an advocate for associates, creates, and fosters a best-in-class work environment. Serves as a liaison with other HR teams such as Talent Management, Talent Acquisition, and HR Systems/Operations to coordinate the development and execution of programs, systems, and processes support the busi-ness. Develops, implements, and manages metric reporting to support the brand/business unit strate-gy and to drive business results. Actively participates in the recruiting process, i.e., attends talent strat-egy meetings and touch-base meetings with Recruiters. Partners with Total Rewards to communicate and implement programs related to Compensation & Benefits to ensure compliance and to meet the needs of the brand/business unit. Facilitates the new manager onboarding process in partnership with hiring managers. Partners with HR Operations and Benefits on issues related to associates pay, bene-fits and short/long term disability. Effectively manages people and teams and can drive initiatives for development. Show less

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  Self-employed

  Jan 2022 - May 2024

  Human resource consultant

  Non-Profit planning, Talent Development, HRIS, Risk Management, Employee Rewards

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  Little italy ristorante

  May 2024 - now

  Director of operations

  Facilitates effective collaboration and communication between different departments to ensure seamless operations and a consistent, high-quality customer experience.