Experience

• 

  Dco financial services (pty) ltd

  Jul 2014 - May 2016

  Administrative assistant

  Switchboard.Life Insurance Administrator.Short Term Insurance Administrator.

• 

  Nsc global

  Nov 2016 - now

  Duties: - To answer calls within agreed benchmark performance targets- Ensure all customer requests are progressed accurately with maximum efficiency- Communicate with both internal and external customers to a consistently high standard- To log incident information on Incident Management Systems accurately and efficiently in line with the Global Service Desk Processes & Procedures- To perform diagnostic functions (dependent on product and objectives)- To progress, chase and escalate incidents in line with their Service Level Agreement- To log service requests and enquiries for customers and resolve or assign to the appropriate business units- To Co-ordinate the Incident repairs with internal departments, third parties resources and vendors to ensure that incidents are resolved within SLA- To ensure that incidents are closed and confirmation of satisfaction, is gained from the customer Show less

  • Senior Service Desk Technical

    May 2019 - now

  • Service Desk Technical Analyst

    Jun 2017 - now

  • Logistics Administrator

    Nov 2016 - May 2017