Experience

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  Everglades country club ltd

  Oct 2020 - May 2021

  Bartender

  Team Leadership: Supervise and train a team of bartenders and bar staff, ensuring excellent service standards and maintaining a positive work environment.Customer Service: Provide exceptional customer service by engaging with patrons, taking orders, and addressing inquiries or complaints promptly to enhance the overall guest experience.Drink Preparation: Expertly prepare and serve a wide range of alcoholic and non-alcoholic beverages, including cocktails, wines, and specialty drinks, following established recipes and maintaining high presentation standards.Inventory Management: Monitor and manage bar inventory, including ordering supplies, tracking stock levels, and minimizing waste to ensure optimal operation and profitability.Menu Development: Collaborate with management to create and update cocktail and drink menus, incorporating seasonal ingredients and trends to attract and retain customers.Compliance: Ensure compliance with local and state alcohol regulations, health and safety standards, and company policies, including proper ID checks and responsible serving practices.Cash Handling: Manage cash transactions accurately, process payments, and maintain a balanced cash register, ensuring proper reporting at the end of each shift.Event Coordination: Assist in planning and executing special events or promotions, coordinating with other staff members to provide a seamless and enjoyable experience for guests.Problem Solving: Quickly address any operational issues or customer concerns, demonstrating effective problem-solving skills to maintain a smooth bar operation. Show less

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  Petro outlet

  Aug 2021 - now

  Technical support tier 2

  Provide Tier 2 HelpDesk support via phone calls, live chat, and email for a diverse customer base, primarily small-business owners across the US.Diagnose and troubleshoot technical issues on point-of-sale devices, PCs, laptops, and mobile devices, ensuring timely resolution.Create and maintain a comprehensive documentation database to enhance support efficiency and knowledge sharing.Develop and provide weekly training materials for support team members, fostering a culture of continuous learning and improvement.Managed customer relations for multiple store locations, enhancing customer satisfaction and retention.Handled ISO duties, including filling out merchant processing forms and evaluating processing rates to optimize business finances.Configured computers and basic networking appliances, including disabling firewalls and configuring static IPs.Assembled and provisioned point-of-sale bundles and credit card machines, managing inventory and ensuring timely shipping.Collaborated with team members to maintain organization and efficiency in office operations. Show less