Experience

• 

  Amazon

  Jun 2019 - now

  • Team lead for a group of 15 associates and specialists incharge of handling day to day activities such as workflow, reporting, training, mentoring,Quality improvements etc.• Trainergy Certified process level expert trainer who worked on onboarding and training resources on 5+ pilot projects few of which turned into core projects based on the pilot's success.• Trained a batch of 15 New Hires on their roles and responsibilities of Search Operations process. Led a group of Mentors to guide the New hires in ramping up their productivity target of atleast 100% and a Quality target of 99% since the training phase and monitored their performance on a regular basis.• Created multiple custom tool templates based on the Stakeholder requirements for pilot projects.• Trained multiple external Vendors on new core work type. Worked with stakeholders and leaders in refining the SOP guidelines that is now being used across multiple different processes and different vendors. Show less • Part of a team of specialists who drive quality improvement tasks for internal associates across BLR, DEL and CAI as well as multiple external Vendors.• Worked on tasks from internal stakeholders to take required actions that enhances customer experience by improving Search results accuracy. • Worked alongside the training team and have mentored new hires and Managers across India and Egypt and helped them get certified to operate independently. • Piloted multiple work types which helped in delivering a better organic search results and customer experience. Show less

  • Lead Data Specialist

    Jul 2023 - now

  • Catalog lead

    Jul 2022 - Jul 2023

  • Sr. Content Reviewer

    Dec 2020 - Jun 2022

  • Content Reviewer

    Jun 2019 - Nov 2020