Experience

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  Goldwagen

  Jan 2012 - Jan 2014

  Office administrator

  General management of the store and staff Staff Scheduling Stock Control Time and Attendance Cash Control Goods Receiving Customer Relations Human Resources Budget Control Manage General Operations Daily Operations Staff Training Data Capturing Receiving and dispatch management

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  Goldwagen pretoria west

  Mar 2012 - Jan 2014

  Office adminostrotor and personal assistant

  General management of the store and staff Staff Scheduling Stock Control Time and Attendance Cash Control Goods Receiving Customer Relations Human Resources Budget Control Manage General Operations Daily Operations Staff Training Data Capturing Receiving and dispatch management

• 

  Vfs global

  May 2014 - now

  Acting deputy manager

  Manage all day to day activities (administrative and functional) conducted atthe Visa Application Cente which involves:Document scrutiny & verification for visa processing Handling cash & bank related transactions if assigned Maintaining & recording all application data in a timely and accuratemannerEnsuring all administration & logistics of passport delivery to consulate /applicant /logistics company etc Conduct regular Audits for all processes & implement all new processrollouts or changes Identify incorrect or incomplete information by regular quality checksthereby ensuring accuracy of the visa application Ensure regular Error Monitoring - To monitor track and reduce the numberof errors every month, within acceptable limitsMaintain & improve level of customer & mission satisfaction by enhancingprocedures and continuously innovating methods to increase productivityand cost effectiveness. Ensure that the Teams are aligned & contributetowards achievement of parameters enlisted in the Team Objective Tracker Maintain adherence to the Service Level Agreements ’s for all processes andensure adherence to Standard Operating Procedures, manuals etc. withoutany deviation. Ensure that the Teams are mentored & work towardsadherence of all SOP’s/ processes, required to be complied with, from anOrganizational & ISO perspective. Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role Maintain high standards of ethics, integrity and compliance with corporateprocedures Ensure that the entire process is completed within the mandated TurnAround TimeEnsure that the Teams are aligned & contribute towards achievement ofparameters enlisted in the Team Objective Tracker Ensure no penalties are incurred and monitor , track and maintain internalerrorsEnsures that the Teams are aligned & contribute towards achievement ofparameters enlisted in the Team Objective Tracker Show less