Experience

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  Milele technologies

  Jan 2010 - Apr 2010

  Support

   Spearheaded the setting up of network systems. Engineered the setting up of operating systems and troubleshooting. Conducted troubleshooting and maintenance of computer and network devices. Designed secure and scalable networks. Installed secure and scalable network devices. Collaborated with OS and application teams to ensure client service success. Documented all network set-ups. Followed both customer and company standard ITIL processes, e.g., Change Management. Liaised with support teams, working together to resolve customer issues. Worked as part of a team with excellent communication skills. Highlighted and documented all network risks of projects. Show less

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  Endeavour africa limited

  May 2010 - Apr 2016

  Application executive

   Championed the evaluation of user and system program needs. Developed technical documentation, including technical manuals and operational procedures for implementing systems. Ensured correct implementation methods are followed with you and team members. Took part in complete training of staff on all products and counter-checking their knowledge. Analysed existing programs, including performance tuning, diagnosis, troubleshooting of problems, and developing appropriate solutions. Steered coordination between the development team and the implementation team for timely updates. Conducted or coordinated tests to ensure that intelligence is consistent with defined needs. Designed, developed, and maintained relational database architecture, data dictionaries, and database schemas. Ensured that Help Desk processes and procedures emphasize business processes are well documented and kept up to date. Conducted user requirements analysis. Orchestrated troubleshooting system errors/bugs and developing appropriate solutions. Drove fixing of program bugs, errors, deficiencies, and faults using standard testing protocols and guidelines. Ensured overall system security. Provided design and implementation mentoring, guidance, and expertise on various applications. Show less

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  Hada-tech solutions ltd.

  Aug 2017 - now

  Project manager

   Conduct in-depth analysis of the technological requirements across all departments to precisely identify their needs and align them with the overall business objectives. Clearly define the project's scope, objectives, and deliverables, ensuring that all stakeholders have a shared understanding of what the project aims to achieve. Skillfully balance project scope, timeline, and budget constraints while ensuring they align with the business needs and expectations. Identify and engage the necessary resources and stakeholders required to initiate and execute projects successfully, fostering collaboration and commitment. Develop comprehensive project roadmaps and schedules that guide the project activities, ensuring consistent progress towards significant milestones. Monitor and manage project risks throughout its lifecycle, proactively identifying, documenting, and resolving project-related challenges. Identify key recommendations and mediate agreements between internal and external partners, ensuring alignment with project goals. Skillfully elicit requirements, user stories, and use cases from subject matter experts, ensuring a comprehensive understanding of project needs. Collaborate with technical teams to strategize effective workshops for technical deliverables, fostering alignment and knowledge sharing. Ensure that business teams and partners are adequately prepared for system and process changes, including devising comprehensive training plans for seamless knowledge transfer. Develop and maintain meticulous project documentation, ensuring all aspects of the project are well-documented for future reference. Regularly assess and reaffirm project alignment with business goals and objectives, making necessary adjustments to ensure the project's relevance. Oversee the final stages of project closure, conducting a comprehensive post-project evaluation to gather insights for future improvements. Show less