Experience

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  Eclerx

  Aug 2011 - Jan 2012

  Japanese language expert

  Interacting with Japanese speaking clients on a regular basis via calls emails etc.Working daily on SEO and dealing with Third party Japanese clients on SEO related queries on behalf of US based client.Carrying out off-page optimization for Client on Japanese websites through forum posting, blog commenting, directory submission etc. Translating technical documents from Japanese to English and English to Japanese.

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  Axa

  Feb 2012 - Jan 2014

  Network analyst

  · First point of troubleshooting for all network issues and outages, actively involved in Sev 1 Tickets where client impact is very high and drive through the troubleshooting process in restoring the service ASAP.· Providing 24x7 Network support to Japan clients remotely from NOC· Analyse connectivity problems interpret testing results with different service Providers and determine if the client equipment/circuits, vendor connection lines or Company routers are the cause and initiate measures for prompt rectification.· Co-ordinating with service providers and Clients during outages. Follow up with Service Providers resolving issues or escalate to the appropriate Engineering Teams and/ or ATS Management.· Coordinate Network repairs and Assist vendors/ specialists with network testing assignments and circuitry repairs designed to maximize operating capacity.· Network Operations and Monitoring of alerts for network devices and servers received on spectrum tool for Japan, US, UK and Global Network.· Notifying Clients through Notification Mail and placing callout on Ckt/Site outages, Status and resolution details. · Processing of all mails received and acting on it as per the process requirement.· Handling and managing bridge calls for troubleshooting times with customer side (Japan and Backbone Related issues) network team/service provider.· Attending daily Client meetings to discuss the day to day activity and changes.· Arrange site visit with NTT and Soft Bank (Japan).· Device Back up script run by weekly. Show less

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  Cominix india pvt .ltd

  Feb 2014 - Mar 2014

  Japanese interpreter (contract)

  Japanese Interpreter

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  Kawasaki-mk india pvt .ltd

  Apr 2014 - Jun 2014

  Japanese interpreter ( contract )

  Worked as a Japanese Interpreter

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  Oracle

  Jul 2014 - Oct 2015

  Senior analyst

  ·Timely and accurate day-to-day translation processing of Customer’s financial data, customer validations involving usage of Japanese language.·Working on Oracle R12 Financials – Trading Community Architecture (TCA) forms.·Have an understanding of creating customer data to shipment·Working closely with onshore Alliance & Channels (Partner Sales) , Oracle University, Contract team.·Report technical issues / failures to Japan and IT teams.

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  Fujitsu india

  Oct 2015 - Mar 2019

  Senior technical consultant

  Project Name: FENICS, Support Operations - Transition to Fujitsu IndiaProject Description:"FENICS is a network service for sales, provided by FUJITSU.SOP-based L1, L2 support and project management "Project Scope: Fujitsu, Japan migrated some of the Infrastructure operation services that contains 2nd line support to India's RIM (Remote Infrastructure Management). SOP based L1 & L2 support - Service Request fulfillment.

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  Cognizant

  Mar 2019 - now

  Team lead

  Working as Team Lead (Japanese bilingual) to manage and support the project deliverables for Network project.Project Name: AXA LIFE JAPAN, Support operation - Transition to Cognizant Technology solutions IndiaProject Description:" AXA LIFE JAPAN : network service for insurance.SOP-based L1, L2 support and project management "Project Scope: AXA LIFE JAPAN, Japan migrated some of the Infrastructure operation services that contains 2nd line support to Cognizant India's RIM (Remote Infrastructure Management). SOP based L1 & L2 support - Service Request fulfilment.----------------------------------------------------------------------------------------------------------------*Working as Team Lead to manage and support the project deliverables for client by transitioning the support from incumbent vendor and tracking towards steady state*Working for Life Science project, Takeda. SOP based L1 & L2 support operation*Successfully coordinated the transition for L1.5 SOP / Triage /COTS-Saas support *Preparing status report weekly /Monthly with client and sharing the application status along with tickets through SNOW.----------------------------------------------------------------------Worked as a Japanese language specialist for Mainframe project.Project Name: AXA LIFE JAPAN, Support operation - Transition to Cognizant Technology solutions IndiaProject Description:" AXA LIFE JAPAN : Mainframe Technology SOP-based L1, L2 support and project management "Project Scope: AXA LIFE JAPAN, Japan migrated some of the Infrastructure operation services that contains 2nd line support to Cognizant India's RIM (Remote Infrastructure Management). SOP based L1 & L2 support - Service Request fulfilment. Show less