Ngoc Anh Hoang

Experience

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  Seeson

  Jul 2019 - Dec 2020

  Intern

  - Write and upload product advertising posts via Facebook, Website...- Introduce, consult products, answer customer's questions and concerns throughsocial networking platforms such as Facebook, Instagram.- Search and collect products for photoshoot sessions

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  Cửa hàng Ga gối nhà xinh

  Dec 2020 - May 2021

  Shop Assistant

  - Direct sales at the store- Manage sales fan page and product advice for customers- Write and upload product advertising posts via Facebook, Forum...- Introduce, consult products and answer customers' queries via phone and email.- Assist to control goods in and out

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  Grab

  Oct 2021 - Sept 2023

  Driver Specialist

  Analyze competitors, and customer’s cheating behavior to develop servicesPredicted outcomes when applying prioritization featureEvaluated Food Instant Service and applied changes to parameters and policies Edited driver training lesson and as main PIC for communication plan within 6 monthsServe as a conduit for information and problem identification between teams. Persuade stakeholders throughout project development and problem solutions.

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  GSM - Xanh SM

  Oct 2023 - Feb 2024

  Customer Service Executive

  Consulted, answered, and resolved questions, complaints, and arising issues from customers and drivers related to GSM products and servicesSurveyed customers' opinions and satisfaction levels related to product quality, services, and after-sales programsRecorded and reported feedback from customers, and proposed timely and effective solutions.

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  BE GROUP

  Apr 2024 - now

  Driver Operations Executive

  Evaluated, and improved driver performance Clarified terms of conditions from PartnerCollaborated with a team supply strategies to increase driver fulfillment rate Scrutinized data and researched driver behavior in Ha Noi to find out the scarcity of car plus supply, forms of fraud Participated in revising training content and posts on the Driver Community Page.