Sumit Kumar

Experience

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  KMG Infotech

  Jul 2007 - Feb 2009

  Associate Software Engineer

  Worked as a JAVA professional, hands on experience in Core JAVA, JSP, Servlet, Struts and SQL.Analyzed the code given.Mapped whole database from MySQL to SQL Server.Traced the functional flow.Prepared Use Cases, Sequence diagrams and Data Model.Participated in the conference calls from the clients from US to understand their business requirements.

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  Kinobeo Software Pvt. Ltd.

  May 2009 - Oct 2009

  Business Development Executive

  A company dealing in digital image processing and website designing/development using the cutting edge technologies like 3D Photo builder, photoShop, coreldraw, php and mysql.Was responsible for the business meetings with the clients, gathering and understanding the requirement and present it the team. Was handling a team of 5 people and giving the feedback of team's performance weekly to the CEO based out of USA.Responsible for acquiring several website designing projects and successful completion of it. Show less

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  Mydala.com

  May 2009 - Jun 2010

  Working as a strategic analyst and social media marketing enthusiast for mydala.com which includes preparing the MIS with the help the top management and making the strategies to acquire new customers for the site. Working as a strategic analyst and social media marketing enthusiast for mydala.com which includes formulating and maintaining the MIS city wise & then identifying the trend/loopholes and come up with the findings which can help us to perform better in the future with the help the top management and conceptualizing the strategies to acquire new customers for the site.

  • Business Development Executive and Strategic Analyst

    May 2009 - Jun 2010

  • Strategic Analyst & Marketing Manager

    May 2009 - Jun 2010
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  Digitas

  Aug 2010 - Mar 2011

  Associate Manager, Social Media

  Online reputation management (ORM) for various clients through social media platforms such as FB, some of them are UTI MF, Airtel and Samsung.Managing airtel AMC for airtel.in website (annual maintenance) and working as a brand custodian for them.

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  Sapient

  Apr 2011 - Jan 2012

  Social Media Analyst

  - Managing, devising and streamlining the Online Reputation (ORM) for Citibank India as an Social Media Analyst. - Responsible for laying down the strategies, planning and implementation of digital ideas/campaigns. - Setting up mechanism and processes to follow in order to deliver best in class Social Media support to the Citibank India team. - Interacting with various Citi stakeholders to understand the business needs and then planning/implementing those digitally. - Helped to set up Social Media~COE (Center of Excellence) in order to build a strong Social Media thought leadership team. Show less

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  Cheil Worldwide Inc. (Samsung Group)

  Jan 2012 - Mar 2014

  Group Media Manager - Social Media

  Working as an Group Media Manager/Strategist - Social MediaClients handled: Delhi Daredevils, Samsung India and Samsung Mobile India. - Responsible for making digital strategies for Samsung and non-Samsung businesses. - Devise Social Media Strategies for new businesses to create buzz about the brand and increase Social Media outreach. - Contribute to ideas for Social Media activities for Samsung India & Samsung Mobile India. - Assist SM team for content creation/management for various Social Media channels. Show less

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  Magnon\TBWA

  May 2014 - Mar 2016

  Social media Lead

  Managing the Social Media team and handling Social Accounts. Planning and strategizing for new pitches, structuring of online campaigns for various social media platforms. Manage all social clients, brand audit report, KPI tracking and strategies to improve overall brand value. Campaign ideation, its implementation to finally measuring the overall effectiveness.

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  Adobe

  Mar 2016 - now

  Responsible for Retail/CPG/M&E Book of Business totaling between USD 1.0 to 2.5 million including clients such as Samsung Electronics, Incredible India, Tourism Australia, Australian Broadcasting Company, Queensland Performing Arts Centre, All Nippon Airways & Western Sydney UniversityDuties include but are not limited to- Help customers realize value from Adobe Livefyre, and its integrations into the Experience Cloud, by driving insights & programmatic recommendations.- Articulate recommendations and drive Livefyre use and adoption across a wide range of levels within customer organization, ranging from end-users to executives.- Lead structured, metrics-driven business reviews to senior decision makers & be perceived as a strategic, trusted advisor.- Identify areas for Adobe up-sell and account growth.- Define clients’ enablement goals and help contribute to the enablement strategy.- Advocate on behalf of the customer across Adobe; ensure customer satisfaction.- Contribute to continual improvement of Livefyre value realization playbooks and account management processes; capture best practices for re-use across Livefyre team.- Be knowledgeable and communicative about UGC & Digital Property Engagement best practices, individual client marketplace trends, and overall Digital Property marketing trends- A skilled and expert user of the Adobe Livefyre platform & integration functions within other Adobe Experience Cloud products- Be knowledgeable about all Adobe products in the marketing cloud- Provide prioritized service and product feedback as input into new product development and feature roadmap within Adobe. Show less

  • Senior Customer Success Manager

    Feb 2024 - now

  • Customer Success Manager

    Feb 2020 - Feb 2024

  • Customer Success Specialist

    Apr 2018 - Feb 2020

  • Account Manager - Adobe Global Services

    Mar 2016 - Mar 2018