Natalie Bober

Experience

• 

  State Industrial Products

  Sept 2011 - Aug 2014

  Relationship Manager

  Responsibilities:• Independently managed 60+ accounts and maintained up-to-date customer information• Built relationships, generated interest, and executed sales objectives• Provided assistance to other Managers when specialized opportunities were identified• Generated new opportunities through customer acquisition and product expansionSelected Achievements:• Identified organizational gap and created opportunity for a promotion to Northeast Corporate Trainer• Consistent customer account growth while being Northeast Corporate trainer 50% of the time• Used position as Capstone Project for Master’s Degree: • Identified and tested techniques to maximize Relationship Manager’s efficiency • Identified and proved positive correlation with customer contacts and sales volume Show less

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  NRG Energy

  Aug 2014 - now

  Responsibilities:• Creation, coordination and training of Lean/Six Sigma and MS Office• Dissect and analyze systems and inefficiencies within processes to create efficiencies• Facilitate corrective action sessions to determine root causes and define countermeasuresSelected Achievements:• Designed Problem Solving training course • Selected as mentor for in-house leadership program to guide 5 employees through DMAIC processSelected Project: Robotic Process Automation (RPA)• Created and implemented foundational processes for the Center of Excellence• Worked cross functionally to review and gain approvals for new business processes• Presented project updates to Senior Leadership weekly Show less Responsibilities:• Developed customer segmentation and targeted strategies for marketing campaigns• Mined, managed, and analyzed large amounts of complex data• Monitored and analyzed key performance metrics and took corrective action when necessary• Developed, projected, and managed retention campaigns from start to finish• Led development efforts and implemented new products and offers by interfacing with multiple groupsSelected Achievements:• Produced and maintained an interactive dashboard for all Acquisition and Retention sales reporting Show less

  • Director, Customer Care

    Mar 2024 - now

  • Robotic Process Automation Manager

    Apr 2020 - Mar 2024

  • Continuous Improvement Sr Analyst

    Jan 2016 - Apr 2020

  • Mid Markets Marketing Associate

    Aug 2014 - Jan 2016