Marlen Naylor

Experience

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  Walmart

  Jul 2009 - Sept 2012

  Assistant Customer Service Manager

  Established communication with customers at entryway. Strategically interpret data and present the analysis to upper management. Assist customers with transport of high value merchandise and customer convenience and safety. Handled all front end sales, met and exceeded quotas for the store. Executed administrative duties for the front end operations.

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  Fondren Middle School

  Sept 2012 - May 2013

  Math Teacher

  Cultivate the school culture of excellence and high expectations of students. Interpret data from past exams and quizzes to improve student performance. Design lesson plans and execute effectively and efficiently. Create, produce, and explain data to administrators. Demonstrated administrative duties for the Mathematics department.

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  Walgreens

  May 2013 - Jun 2015

  Assistant Store Manager

  Provides customer service by acknowledging the customer, identifying the customer needs, assisting, and promoting products and services. Maintains the front-end in accordance with. Company policies and procedures by properly handling claims and returns. Supervise associates in the areas of responsibility by assigning duties, communication goals, providing feedback and follow-ups, monitoring performance, teaching and evaluating associates. Fulfilled the financial activities of the entire store. Implemented the administrative duties of the entire store. Show less

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  CST Brands

  Jun 2015 - Jan 2016

  Store Manager

  Direction and supervision of store staff to enhance business and comply with policy and procedures. Hiring, store training, and development, motivation, counseling and retention of store personnel. Store accounting for sales, purchases, payroll merchandise inventory management, and daily deposits, fuel management competitive surveys, inventory control, delivery management, and EPA compliance. Profit and loss management, attainment of planned revenues and expense control. Sales, marketing and promotion execution, total customer service mystery shop compliance. Processing daily revenues up to 2 million annually, controlling associated expense and yielding profits averaging $105,000 annually. Show less

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  CalAtlantic

  Jan 2016 - May 2016

  IMS Supervisor

  Ensure safety and surveillance of the properties for the clients. Monitor sites via cameras to ensure products are not stolen nor tampered with. Dispatch police or security if anyone is found on the sites without authorization. Provide maintenance on cameras and computers if malfunctioning.

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  FedEx Office

  Jun 2016 - Jan 2019

  Assistant Manager

  Oversee center activities, organization, and tracking and approving payroll. Knowledgeable in all areas of the store's business, including P&L Statements, financials, marketing, retail products, and services. Consistently deliver positive customer experience from order intake to order completion. Producing complex orders, corresponding with high profile corporate customers, and managing multiple projects at any given time. Provide direction to the Store Consultants, Lead Consultants, and resolve escalated customer issues. Proficient in crm program implemented by Fedex Office called OTP and PPA. Show less

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  Williams Lea

  Mar 2019 - Sept 2023

  Workflow Coordinator Sr./Account Supervisor

  Provide office services support including mail distribution, general office duties, hospitality, reprographics, & reception. Process high volumes of incoming and outgoing mail. Deliver mail and packages throughout the client location both manually and digitally. Handle several sensitive and/or confidential documents and information. Communicated with client on job or deadline issues. Maintain and submitted office inventory reports for supply orders. Coordinate and perform office and facility relocations. Compile site productivity reports. Catering and event planning for our clients, attorneys and partners. Maintain the office security system, coordinate with the landlord and the landlord’s security staff on office security cards and issues and distribute building passes for the removal of packages and boxes. Coordinate the day-to-day service and repair requests with internal facilities staff, the landlord and external vendors to maintain the functionality of the office and its furniture and fixtures. Orchestrated the office move in 2020 including the movers assignments, vendor updates, and Attorney office assignments. Show less

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  Ricoh USA, Inc.

  Oct 2023 - Feb 2024

  Site Lead

  Maintain efficient workflow by holding team members accountable for quality and efficiency of work. Supervising mandatory break times and acting as a go to person with open communication for the site team. Direct conference room coordination and A/V equipment resource management. Fulfill month-end account reports to gauge the performance and contribute to the quarterly reviews, along with EE performance reviews. Engage in seamless communication with the landlord and vendors, lending support as required. Show less

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  Husch Blackwell

  Feb 2024 - now

  Office Administration Coordinator