Experience

• 

  Pakistan civil aviation authority

  Oct 2017 - Nov 2017

  Internee
• 

  Freelanced

  Sept 2018 - Jun 2020

  Creative content writer | technical writer

  - A practiced freelance content writer for Amazon product reviews for the target audience.- Copywriting for different types of websites.- Produced quality content on healthcare-related blogs published on websites.

• 

  Jazz

  Sept 2018 - Oct 2018

  Internee

  Network Intern

• 

  Multinet pakistan (private) limited

  Jan 2020 - Feb 2020

  Online technical support engineer
• 

  Systems limited

  Feb 2020 - Apr 2020

  Cloud intern microsoft dynamics 365 finance and operations (erp)
• 

  Arpatech (pvt) ltd (pakistan official)

  Jun 2020 - Sept 2021

  Microsoft dynamics 365 | power platform technical support engineer & consultant

  - Catering customer technical issues using Zendesk via emails and calls. - Resolving technical and security-role based problems on call with customers. - Preparing summary emails with resolution details for customer guide and internal team. - Pitching Microsoft Modules (Sales & CRM) to potential customers.

• 

  Imperium dynamics

  Sept 2021 - Aug 2024

  - Demo internal Products to potential customers and incoorporating out of box as well as custom requirements within the product. - Full-time engagement with clients for understanding and gathering business requirements.- Design visio diagrams and user stories with detailed logics and design steps.- Preparing Functional Design Documents with mock-ups and functional breakdown of business scenario.- Reviewing user stories and design documents with clients for sign-off. - Internal team collaboration following agile methodologies using devOps.- Sprinting and board-wise tasks distribution based on client's deliverable priority.- Coordinating with the client for User Acceptance Testing and product training at the accomplishment of the project. Show less

  • Senior Functional Consultant

    Apr 2023 - Aug 2024

  • Functional Consultant ll

    Dec 2022 - Apr 2023

  • Product Manager & Functional Consultant

    Sept 2021 - Dec 2022
• 

  Cybergate defense

  Sept 2024 - now

  Senior cloud engineer - cloud lead