Syeda Aqsa Nabi

Syeda aqsa nabi

bookmark on deepenrich
location of Syeda Aqsa NabiAbu Dhabi Emirate, United Arab Emirates
Phone number of Syeda Aqsa Nabi+91 xxxx xxxxx
Followers of Syeda Aqsa Nabi3000 followers
  • Timeline

    Oct 2017 - Nov 2017

    Internee

    Pakistan Civil Aviation Authority
    Sept 2018 - Jun 2020

    Creative Content Writer | Technical writer

    Freelanced
    Sept 2018 - Oct 2018

    Internee

    Jazz
    Jan 2020 - Feb 2020

    Online Technical Support Engineer

    Multinet Pakistan (Private) Limited
    Feb 2020 - Apr 2020

    Cloud intern Microsoft Dynamics 365 Finance and Operations (ERP)

    Systems Limited
    Jun 2020 - Sept 2021

    Microsoft Dynamics 365 | Power Platform Technical Support Engineer & Consultant

    Arpatech (Pvt) Ltd (Pakistan Official)
    Sept 2021 - Aug 2024

    Senior Functional Consultant

    Imperium Dynamics
    Karachi Division, Sindh, Pakistan
    Current Company
    Sept 2024 - now

    Senior Cloud Engineer - Cloud Lead

    CyberGate Defense
  • About me

    Microsoft Certified Functional Consultant | Product Manager | Microsoft Power Platform

  • Education

    • Onwire technologies

      -
      Aws cloud computing
    • Private (sir.irfan ghouri)

      -
      Ccna system, networking, and lan/wan management/manager
    • Ned university of engineering and technology

      2015 - 2019
      Bachelors in telecommunications engineering computer systems networking and telecommunications
  • Experience

    • Pakistan civil aviation authority

      Oct 2017 - Nov 2017
      Internee
    • Freelanced

      Sept 2018 - Jun 2020
      Creative content writer | technical writer

      - A practiced freelance content writer for Amazon product reviews for the target audience.- Copywriting for different types of websites.- Produced quality content on healthcare-related blogs published on websites.

    • Jazz

      Sept 2018 - Oct 2018
      Internee

      Network Intern

    • Multinet pakistan (private) limited

      Jan 2020 - Feb 2020
      Online technical support engineer
    • Systems limited

      Feb 2020 - Apr 2020
      Cloud intern microsoft dynamics 365 finance and operations (erp)
    • Arpatech (pvt) ltd (pakistan official)

      Jun 2020 - Sept 2021
      Microsoft dynamics 365 | power platform technical support engineer & consultant

      - Catering customer technical issues using Zendesk via emails and calls. - Resolving technical and security-role based problems on call with customers. - Preparing summary emails with resolution details for customer guide and internal team. - Pitching Microsoft Modules (Sales & CRM) to potential customers.

    • Imperium dynamics

      Sept 2021 - Aug 2024

      - Demo internal Products to potential customers and incoorporating out of box as well as custom requirements within the product. - Full-time engagement with clients for understanding and gathering business requirements.- Design visio diagrams and user stories with detailed logics and design steps.- Preparing Functional Design Documents with mock-ups and functional breakdown of business scenario.- Reviewing user stories and design documents with clients for sign-off. - Internal team collaboration following agile methodologies using devOps.- Sprinting and board-wise tasks distribution based on client's deliverable priority.- Coordinating with the client for User Acceptance Testing and product training at the accomplishment of the project. Show less

      • Senior Functional Consultant

        Apr 2023 - Aug 2024
      • Functional Consultant ll

        Dec 2022 - Apr 2023
      • Product Manager & Functional Consultant

        Sept 2021 - Dec 2022
    • Cybergate defense

      Sept 2024 - now
      Senior cloud engineer - cloud lead
  • Licenses & Certifications

    • Fasttrack for dynamics 365 - success by design

      Microsoft
      May 2024
    • Microsoft certified trainer 2021-2022

      Microsoft
      Jan 2021
      View certificate certificate
    • Customer service: problem solving and troubleshooting

      Linkedin
      Aug 2020
      View certificate certificate
    • Microsoft certified: power platform fundamentals

      Microsoft
      Dec 2022
      View certificate certificate
    • Building rapport with customers

      Linkedin
      Aug 2020
      View certificate certificate
    • Customer service foundations

      Linkedin
      Aug 2020
      View certificate certificate
    • Customer service: serving customers through chat and text

      Linkedin
      Aug 2020
      View certificate certificate
    • Microsoft certified: dynamics 365 fundamentals (crm)

      Microsoft
      Mar 2023
      View certificate certificate
    • Customer service: call control strategies

      Linkedin
      Aug 2020
      View certificate certificate
    • Microsoft certified: power platform functional consultant associate

      Microsoft
      Jan 2021
      View certificate certificate
    • Microsoft catalyst training

      Microsoft
      Feb 2023
    • Microsoft licensing solutions specialist lite

      Microsoft
      Nov 2024
    • Become a customer service specialist

      Linkedin
      Aug 2020
      View certificate certificate
    • Creating positive conversations with challenging customers

      Linkedin
      Aug 2020
      View certificate certificate
    • Customer service: handling abusive customers

      Linkedin
      Aug 2020
      View certificate certificate
    • De-escalating intense situations

      Linkedin
      Aug 2020
      View certificate certificate